Operations and Improvement Consultant - Process Optimisation in Financial Services

Job Title

Operations and Improvement Consultant – Consultant / Senior Consultant

London, United Kingdom (London Victoria office)

We are actively hiring to build improvement capability and operations excellence within our Financial Services practice, specifically focusing on Banking, Wealth and Asset Management clients.

• Hybrid working: minimum 2 days per week in office or on client site, up to 5 days on site.
• Deliver operational effectiveness and efficiency using Lean and Six Sigma techniques.
• Lead process optimisation, service design, change and implementation management projects.
• Develop and deliver training.
• Facilitate workshops, provide evidence‑based insights and manage complex stakeholder relationships.
• Work independently, building strong relationships with stakeholders across all levels.

• Core experience delivering operational improvement across front, middle and back office service areas.
• Proven experience leading assignment work streams, assignments and teams.
• Experience delivering similar projects preferably within the Financial Services sector.
• A track record of realising business benefits and outcomes.
• Experience deploying advanced techniques such as digital technologies, cost improvement and change management.
• Leadership skills in large and diverse project teams.
• Ability to influence senior stakeholders and navigate challenging discussions.
• Aptitude for delivering creative and innovative solutions.

• Interest in developing new business opportunities.
• Excellent interpersonal and team‑working skills with a natural team‑integrator mindset.
• Drive for personal and professional progression.
• Prior consulting experience with a large consultancy firm or internal consultancy function highly desirable.
• Lean Green or Black Belt certification desirable.

• Health and lifestyle perks including private healthcare.
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the option to buy 5 additional days.
• Generous company pension scheme.
• Opportunity to get involved with community and charity‑based initiatives.
• Annual performance‑based bonus.
• PA share ownership scheme.
• Tax‑efficient benefits (cycle to work, give as you earn).

We are committed to advancing equality and diversity. We recruit, retain, reward and develop our people solely on their abilities and contributions and without reference to age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status or any other aspect of identity. We welcome applications from under‑represented groups.

Should you need any adjustments or accommodations to the recruitment process, please contact us on recruitm

Some UK roles may require a UK security clearance. UK residency requirements apply – applicants must be British citizens or have resided in the UK for at least 5 years.