Customer Business Planner - FTC

At L'Oréal, a Customer Business Planner is a Hybrid role which sits between commercial and supply chain with the aim of developing an accurate customer forecast and driving customer conversations. The role focuses on accelerating collaboration internally & externally to ultimately challenge & strategize our business plans, whilst always representing our customer's voice.

As a L'Oréal Customer Business Planner, you sit at the heart of the commercial operations team. Your role is pivotal to how we pilot our business, managing the forecast processes within your account to give your key stakeholders visibility of the performance trends, opportunities, and risks that surround the business performance.

Your role is diverse, with many stakeholders to engage with day to day; you may start your day identifying key sales trends with your NAMs, before attending a strategic forecast review meeting with your retailer to discuss the latest promotional plans and aligning on your collaborative forecast for the coming months. You then jump on a call with the supply chain and marketing teams, sharing your key retailer insights on the performance of their products and providing hot off the press news surrounding NPD or promotional performance, while securing the strongest service for your retailer in the process.

You end your day sitting down with key finance and senior commercial stakeholders, to discuss your insights on the forecast, presenting your views and helping shape the final turnover call made to Paris by the division’s most senior leadership teams.

It's a fast-paced, challenging, and rewarding role that sits at the heart of L'Oréal's commitment to beauty and customer satisfaction.

• Strong understanding of the building blocks and trends that influence the construction of a sales forecast.
• Strong collaboration & relationship building skills, comfortable working with different brand teams and functions.
• Highly organized, and capable of prioritizing and managing deadlines within a fast-paced environment.
• Resilience: calm and focused dealing with the unexpected and the exceptional.
• Demonstrate a customer first mindset.
• Preferred:
  Knowledge of Excel/ PowerBI / Forecasting tools.

Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.

Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, Cera Ve, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.

Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks.

At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability.