Business Analyst

We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this an exciting time to hop on board.

Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our Managers started on the shop floor!

So did 20% of our Support Centre teams, including our CEO, Pano.

The Business Analyst reports to the Senior Business Analyst and will join the strategy and technology delivery team, working alongside Programme Managers. You will be part of an exciting and growing global area within Pret with huge ambition, bringing together multi-disciplined small teams to deliver market-leading customer experiences. You will enjoy frequent communication with project stakeholders and be an active player in a flourishing technology community.

You will provide effective business analysis through the interaction, understanding, and review of both the existing systems and processes within Pret and how they might be affected by new systems and their implementation.

You will collaborate with various support centre teams, third-party suppliers, shops and franchise partners to design, build and implement solutions to business problems globally.

You will work across the full breadth of Pret’s project portfolio – from business process and systems change through to data and reporting initiatives such as our current data modernisation programme. The balance between these will shift over time as Pret’s priorities change, so we are looking for a versatile analyst who is comfortable moving between different types of projects rather than working to a single specialism.

• Consult on the analysis of business opportunities and applications and interface with users to determine system needs and requirements, uncovering the underlying business issues that need to be addressed and discovering any information related to the project.
• Analyse new business requirements by organising, specifying and modelling them to ensure that they are complete and unambiguous. You will ensure that the documentation of the requirements is in a layout and format that can be easily shared and understood by stakeholders.
• Translate open-ended business asks – for example, “I need a number for the board” – into concrete, testable specifications with clear acceptance criteria.
• Facilitate sessions with business stakeholders to map out current and future state business processes, identifying inefficiencies, bottlenecks, and opportunities for process improvement.
• Create detailed diagrams and documentation that represent business processes, including inputs, outputs, data flows and system interactions, ensuring clarity and consistency in understanding across all stakeholders. You will validate and verify requirements, making sure that they map to the business need being addressed, are approved by all the appropriate stakeholders, and meet the relevant quality standards, including all financial controls, via stakeholder walkthroughs.
• Support business teams in defining the benefits case, shaping ROI models and assessing solution options, working with delivery partners as required.
• Liaise with the digital, data and engineering teams, as well as technology delivery partners, during the systems development life cycle.
• Utilise quantitative and qualitative analysis techniques to measure the effectiveness of existing processes and identify areas for enhancement. Propose actionable process changes or enhancements based on analysis findings, aimed at improving efficiency, reducing costs, or enhancing service quality.
• Verify that mapped…