Manager, Agile Business Analyst

Job Title

Team Manager, Agile Business Analyst

The Pearson Qualifications Transformation Programme is a multi-year initiative to reshape how we operate, innovate, and deliver value. More than a systems upgrade, it's about building a future-ready organisation driven by agility, collaboration, and technology. Spanning all disciplines, the programme offers opportunities to influence strategy, lead impactful projects, and deliver meaningful change for customers and colleagues. This high-profile, executive-sponsored programme brings together diverse talent to tackle complex challenges and set new standards of excellence.

Whether your expertise is in technology, operations, finance, or change management, you ll play a key role in shaping the future. The programme is organised across portfolios including Customer, Learner, Associate, Assessment Services, and Operations, and offers exceptional career development opportunities through exposure to senior leadership, cross-functional collaboration, and innovative projects.

This role sits within the Transformation Office and reports to the Team Manager, Agile Business Analyst. Leading the Business Analyst team, the role is primarily accountable for identifying business needs, defining project scope, and ensuring the final solution delivers the intended business value. Acting as the critical bridge between business stakeholders and technical teams, the role translates business needs into clear, actionable product requirements, helping to prevent scope creep and ensure solutions align with strategic objectives.

Alongside this, the role manages a team of business analysts, setting and embedding best-practice delivery frameworks and driving consistency, operational excellence, and a high-performance culture.

• Manage and coach a team of business analysts, providing line management and development.
• Act as a business analyst on projects, gathering, documenting, and validating requirements.
• Establish and embed best practice frameworks for program and project delivery, raising maturity and standards.
• Drive continuous improvement in analysis processes and documentation.
• Connect the dots across the wider transformation portfolio and PQ TX, ensuring collaborative impact.
• Support matrix management, collaborating with project teams and stakeholders.

• Business Intelligence (Effective):
  Analyse and manage business information for decision-making.
• Communication Skills (Effective):
  Express ideas clearly and listen actively.
• Interpersonal Skills (Effective):
  Foster collaboration and empathy within the team.
• Project Management (Effective):
  Lead project delivery and coordinate tasks.
• Analytical Skills (Effective):
  Generate insights and make informed decisions.
• Business Acumen (Effective):
  Understand and respond to business situations.
• Data Analysis (Effective):
  Inspect and model data to inform conclusions.
• Problem Solving (Effective):
  Create practical solutions for business challenges.
• Stakeholder Engagement (Intermediate):
  Collaborate and align priorities.
• Stakeholder Management (Intermediate):
  Identify, influence, and manage stakeholders.
• Adaptability (Effective):
  Respond to change and drive improvement.
• Artificial Intelligence (Effective):
  Apply AI tools to streamline work.
• Learning to Learn (Effective):
  Develop learning strategies for team growth.

• Experience managing and coaching business analysts or similar roles.
• Typically requires 3-5 years progressive experience in business analysis, project delivery, and process improvement.
• Experience establishing best practice frameworks and driving operational excellence.
• Strong background in matrix management and cross-functional collaboration.