Operations Lead

About Gigs

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.

Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.

Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.

If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

• Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
• Ownership. If you see something broken, fix it. We don't wait for permission.
• Customer Obsession
  . Our customers' product is our product.
• Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
• First principles. We don't ask how things have been done before. We ask why they were done that way at all.

Gigs is looking for a Growth Operations Lead to own the operating system that the Growth team runs on. This is a high-leverage, cross-functional role sitting at the intersection of strategy, data and execution – responsible for making the Growth org faster, smarter and more cohesive.

You will report directly to the VP of Growth and work closely with Finance, Legal, and functional leads across GTM, Partner Management, Customer Success, Implementation and Marketing. This role is genuinely foundational: you are the first person to properly own this function at Gigs, and you are building the infrastructure, rhythms and capability that turn a collection of high‑performing individuals into a unified Growth machine.

You will own the operating rhythm of the Growth org – planning cycles, performance management and the standing forums that keep leadership aligned and the team moving.

• Standing forums
  :
  Own the agenda, preparation and output tracking for the Growth team's standing forums – all‑hands, weekly pipeline reviews, leadership syncs and cross‑functional sessions. Every forum should be AI‑enabled – from pre‑read preparation to action tracking.
• Planning
  :
  Lead annual planning and quarterly goal‑setting deployed across the org with named owners and R&Rs maintained as headcount and structure evolve.
• Performance management
  :
  Run mid‑year and annual review cycles, calibrate with the VP of Growth and functional leads, and translate outcomes into meaningful development plans.

Rev Ops owns the data and systems layer that the rest of Growth runs on. The right tools are in place (Hub Spot, Notion, Linear, Grain) but operate as individual islands. Your job is making them function as a connected stack and surfacing the insights already sitting in the data.

• Tooling stack ownership
  :
  Own the integrity and adoption of the Growth team's operational stack – CRM as system of record for deals, documentation and project management tools for process and tracking, meeting intelligence for decisions and actions, and partner success tooling for partner health, NRR and launch pipeline visibility. Your job is making them function as a connected system, not individual islands.
• Reporting and analytics
  :
  Automate reporting across Growth at regional, vertical and individual level. Build toward a state where anyone in the Growth org can access real‑time Growth metrics using AI – including standing data services for founder and VP ad‑hoc requests.
• Forecasting and Finance interface
  :
  Connect forecasting directly to Finance so the company runs from a single source of truth that is…