AVP Operational Resilience Change Management and Governance

On behalf of MUFG, a globally respected financial institution, an exciting opportunity has arisen to join their London-based Operational Resilience Team as an Operational Resilience Change Management and Governance Support professional. The role sits at the heart of the EMEA Operations Office and provides the chance to work closely with knowledgeable colleagues to embed operational resilience across the organisation.

• Support the coordination and administration of operational resilience change activities across EMEA by triaging change requests, monitoring shared mailboxes, and providing assistance at project forums including minute taking.
• Maintain the change management log with meticulous attention to completeness, accuracy, and timely updates while supporting the production of associated management information.
• Assist in preparing high-quality materials for governance forums such as weekly team meetings, ensuring all deadlines are met and standards are upheld.
• Provide comprehensive governance support to operational resilience committees by tracking actions, maintaining attendance records, updating terms of reference documentation, and taking minutes.
• Administer the operational resilience document repository (such as SharePoint), ensuring all documentation is controlled, structured logically, and easily accessible for audit purposes.
• Support periodic reviews and maintenance of operational resilience procedures and documentation so they remain aligned with internal governance standards and regulatory expectations.
• Track and report on operational resilience gaps and actions by engaging stakeholders to ensure timely progression and closure of outstanding items.
• Contribute to the production, validation, and enhancement of operational resilience management information including dashboard health checks and regular status reporting.
• Maintain governance artefacts related to Important Business Services (IBS) and Critical or Important Functions (CIF), ensuring all records are accurate, consistent, and audit ready at all times.
• Assist in quality assurance activities across key deliverables such as IBS/CIF mapping, post-test reporting, supporting materials for governance approval, and coordinating annual training requirements.

• Demonstrated experience operating within operational resilience, non‑financial risk or change governance functions within financial services environments is essential.
• A good understanding of EMEA operational resilience regulatory frameworks such as PRA or ECB/DNB expectations is required.
• Proven ability to translate complex regulatory requirements into practical controls, frameworks or operating models across large organisations is highly desirable.
• Excellent communication skills are necessary for engaging with stakeholders at all levels while producing clear written materials for governance forums.
• Strong interpersonal skills enable you to build effective working relationships within a collaborative team environment.
• Exceptional attention to detail ensures accuracy when maintaining logs or preparing documentation for audit purposes.
• A calm approach under pressure allows you to perform well during busy periods or when faced with tight deadlines.
• Proficiency with Microsoft PowerPoint and Excel supports your ability to prepare presentations or analyse data efficiently.
• Minimum GCSE (or equivalent) in core academic subjects is required; A Level (or equivalent) qualifications are preferred.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non‑discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.