Senior Manager-Digital Product Management

Responsibilities

As a Senior Manager of Digital Product Development, you will drive the enablement and adoption of Contracts & Pricing capability use cases, partnering closely with enterprise teams across Pricing, Sales, Legal, Compliance, Technologies, and Servicing, as well as interfacing with external partners.

• Lead ongoing management and evolution of the Contracts & Pricing Conga Contract Management capability, including requirements gathering, grooming, feature prioritization, and product backlog management.
• Work with the technology team to develop, test, deliver the defined capabilities, and rapidly iterate innovative solutions.
• Support overall product management efforts, tracking project status, managing, and escalating risks and issues.
• Manage specific tracks of product/capability development from ideation to launch and maintenance.
• Perform demos and launch announcements with key team members to demonstrate success and metrics of improvement.
• Provide training, reporting, develop documentation, and share subject‑matter expertise related to product usage and contracting.
• Support audit reviews and control environment enhancements.
• Lead internal add‑in maintenance and updates for stakeholders and colleagues.
• Maintain visibility into end‑to‑end pricing, contracts, and payments context.
• Partner with use‑case owners across the Contracts & Pricing spectrum and related stakeholders to deliver a seamless end‑to‑end experience for sales, pricing, and legal colleagues.

• Substantial product ownership and development experience in building and launching capabilities, partnering with Legal, Pricing, Product, Operation, and Compliance teams.
• High degree of experience in prototyping, iterative development, Agile principles, writing user stories, managing delivery timelines, and acceptance testing.
• Extensive experience with corporate client incentive pricing, especially in EMEA and APAC regions.
• Ability to decompose abstract information into relevant and detailed business features.
• Proven track record of delivering results in a fast‑paced environment and making decisions with imperfect information.
• Demonstrated experience in product management, strategy, or related discipline, driving measurable business impact.
• Proven ability to lead complex, ambiguous initiatives and translate strategy into execution at scale.
• Strong general management orientation, comfortable operating across strategy, product, commercial, and operational dimensions.

This role may be filled as either virtual or hybrid, depending on the selected candidate’s location and business needs. Candidates who live within commuting distance of a company office may be designated as hybrid and are generally expected to work from the office three days per week. Candidates who do not live within commuting distance may be eligible for a virtual work arrangement, subject to company policy, business needs, and applicable law.

The final work arrangement will be confirmed during the hiring process.

Employment eligibility to work with American Express in the United Kingdom is required; the company will not pursue visa sponsorship for this position.

• Competitive base salaries
• Bonus incentives
• Support for financial well‑being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, on‑site or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
• Confidential counseling support through the Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.