Market Facing Director; MFD - AI Business Transformation - TC - FS

Market Facing Director (MFD) - AI Business Transformation - TC - FS

Location:

London

Other locations:
Primary Location Only

Requisition

Director MFD - AI Business Transformation

This is a senior market-facing consulting role focused on helping financial services clients reimagine how work gets done with AI. The Director will shape the sales cycle into compelling, commercially robust transformation engagements.

The role requires an experienced Director who can work with business leaders as well as technology, data, risk and change teams. The successful candidate will identify where AI can create measurable value, frame the case for change, shape the technical solution and lead the pursuit team through to a successful win.

This is not a technology sales role. It is a business transformation leadership role that uses AI as a catalyst to redesign work, improve performance and build confidence in practical, responsible adoption.

To develop AI opportunities into won client engagements by shaping business-led propositions, influencing senior stakeholders and creating solutions that show how AI can increase revenue, reduce cost, improve customer satisfaction and reduce risk across financial services organisations.

• Lead the shaping of AI transformation opportunities across banking, insurance, wealth and asset management, capital markets, payments and other financial services domains.
• Work with senior business stakeholders to identify how AI, generative AI, automation and data-led decisioning can transform business areas, operating models and customer journeys.
• Translate AI ambition into specific value opportunities linked to growth, productivity, customer experience, risk reduction, control effectiveness and operational resilience.
• Execute EY.ai ‘AI Reimagination’ campaigns into target clients bringing together strategy, business design, AI, data, technology, risk, regulatory, change and delivery capabilities.
• Facilitate executive workshops that explore how work could be reimagined, including process redesign, role redesign, human-AI collaboration, service model change and operating model implications.
• Develop value cases and transformation roadmaps that help clients prioritise AI investments based on impact, feasibility, risk, readiness and speed to value.
• Act as the bridge between business leaders, data specialists, technologists, risk professionals and delivery teams so that proposed solutions are practical, credible and deliverable.
• Lead pursuit teams through qualification, win strategy, solution development, pricing, governance and final client presentations.
• Bring a strong understanding of financial services regulation, conduct risk, model risk, operational resilience, data privacy, customer duty and responsible AI considerations.
• Coach Senior Managers, Managers and Consultants in consultative selling, proposition development, client storytelling and value-led solution shaping.

• Own the end-to-end shaping of selected AI transformation opportunities from early client need through to signed engagement.
• Develop opportunity hypotheses based on client context, sector trends, competitive pressures, regulatory drivers and known business pain points.
• Create differentiated win themes and client propositions that show how AI can deliver measurable business value.
• Lead the development of proposals, statements of work, commercial models, delivery plans and executive presentations.
• Work with account teams, client partners and service line leaders to qualify opportunities and focus pursuit effort on the most attractive work.
• Challenge and refine client requirements where appropriate, helping clients move from technology-led requests to business-led transformation outcomes.

• Help clients reimagine work across operations, customer service, claims, underwriting, lending, financial crime, compliance, risk, finance, technology and relationship management.
• Identify opportunities for AI-enabled redesign across processes, decisions, controls, knowledge work, customer interactions and colleague experience.
• Desi…