Business Continuity Manager Job London area,Greater London England UK,Business

Location: Greater London

Nicholas Howard are delighted to be recruiting for a Business Continuity Manager.

Reporting to the Head of Assurance, the Business Continuity Manager (BCM) is responsible for designing, implementing, and maintaining the organisation's business continuity and resilience framework across internal operations and client‑managed infrastructure. The role ensures that systems, services, and processes remain resilient against disruption, meet regulatory expectations, and align with evolving risks including cybersecurity and AI usage.

Responsibilities

Business Continuity Strategy & Governance – Develop, implement, and continuously improve the Business Continuity Management System (BCMS) aligned with ISO 22301 and industry best practices, ensuring it aligns with the company's risk and resilience goals.

Business Impact Analysis (BIA) & Risk Assessment – Lead and maintain up‑to‑date Business Impact Analyses for critical IT systems and business services.

System Audits & Assurance – Conduct periodic system‑level BC audits to evaluate:

Accuracy and currency of BIA data

Continuity Exercises & Testing – Establish a structured testing framework to conduct regular continuity tests and simulations. Ensure each test includes detailed documentation, tracking of progress, and evaluation against set acceptance criteria to assess effectiveness and readiness.

Client Infrastructure Resilience – Oversee business continuity and disaster recovery readiness for client‑managed environments.

Monitoring, Reporting & Executive Communication – Provide monthly BC preparedness reports to executive leadership covering:

BC maturity and readiness status

Regulatory & Compliance Alignment – Ensure compliance with relevant standards and regulations (e.g., ISO 22301, ISO 27001, GDPR).

Continuous Improvement & Awareness – Promote awareness and training on business continuity across the organisation.

Stakeholder Engagement and Training – Collaborate with external suppliers to ensure their service continuity plans align with Bell's continuity requirements, particularly for critical services, fostering resilience across the supply chain.

Experience

Minimum of five years' experience in continuity management within a service delivery or operations capacity, with a focus on continuity testing and governance ideally in a professional services or regulated environment.
Expertise in ISO 22301 standards.
Background in conducting business impact analyses and maturity assessments.
Proficiency with continuity planning tools and methodologies.
Relevant qualification in business continuity management, risk management, or a related field.

Skills

Continuity and Crisis Management – Strong ability to plan, execute, and oversee business continuity measures and crisis response.
Stakeholder Engagement – Proven skills in engaging and aligning stakeholders across departments.
Analytical and Critical Thinking – Strong analytical skills for assessing risk impacts and developing mitigation strategies.
Organisational and Project Management – Effective time management and organisational skills to balance multiple priorities.

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