Airline Partnerships Executive

We are making travel effortless. Join Us.

Whether it's to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller.

That's why we've started to rebuild the infrastructure that underpins the travel industry. We're on a mission to unravel travel, simplifying systems and building the tools that will make the future of travel effortless.

We were part of Y Combinator S18's cohort and we are backed by Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies.

Partnerships owns Duffel’s global supply strategy across airlines, hotels, cars and emerging travel verticals. We work directly with suppliers to unlock high quality content, build commercial frameworks, and ensure our platform scales with the industry.

As our airline portfolio grows, so does the complexity of managing relationships, distribution updates and commercial structures. This role sits at the centre of that system, ensuring everything runs smoothly day to day.

This role is for someone who enjoys bringing structure to complex, fast‑moving environments and making things happen. Airlines are a core part of Duffel’s platform, and how we manage those relationships directly impacts our ability to grow.

You’ll work closely with the Head of Partnerships to keep Duffel’s airline relationships and pipeline moving, ensuring partners are supported, internal teams are aligned, and priorities are executed. You’ll act as the connective layer between airlines and Duffel’s internal teams, translating partner conversations into clear actions and making sure nothing falls through the cracks.

This role plays a central part in keeping partnership operations running effectively, ensuring we stay aligned with airlines while moving quickly internally. You’ll gain hands‑on exposure to modern airline distribution, working closely with global carriers and internal teams to see how partnerships translate into real product and commercial outcomes. It’s a role with strong visibility, where high‑quality execution makes a meaningful impact on how Duffel operates and scales.

• Experience:
  
  Previous experience in account management, partnerships, or commercial operations. Ability to operate independently and follow through on tasks, while knowing when to escalate.
• Industry Knowledge (Nice to have):
  Experience in the travel industry, particularly airlines or distribution, with familiarity with GDS, NDC or airline commercial models.
• Data Literacy:
  Comfort working with data and reporting, with the ability to interpret performance and spot trends. Exposure to tools like SQL, Metabase, or similar analytics platforms is a plus.
• Operational Excellence:
  Strong organisational skills and attention to detail, with a proactive mindset and the ability to bring structure to complex, fast-moving environments.
• Communication:
  Clear and confident communication skills, with the ability to act as the connective layer between external partners and internal stakeholders, translating conversations into clear actions.

• Relationship Management:
  Managing day-to-day communication with airline partners, handling inbound airline requests (including NDC updates, distribution changes, and operational queries), and ensuring they continue to progress.
• Reporting & Visibility:
  Maintaining and building reporting across airline performance metrics, tracking supplier commercial frameworks (including commissions and incentives), and helping the team stay informed.
• Operational Coordination:
  Coordinating with internal teams to ensure airline requirements are understood, progressed, and aligned across multiple work streams.
• Pipeline Support:
  Supporting pipeline management by maintaining visibility on prospective airlines and ongoing…