Client Engagement Manager

A bit about you

You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are excited by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact.

Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins.

Bett is a dynamic and engaged online and live community that learns, trades and networks all year round. It is the world’s largest education technology event series and is the global meeting place for the education technology industry.

With over 35 years of heritage, Bett provides a platform for innovation, dialogue, networking and global trade – bringing together exhibitors and visitors from around the world, physically and online, to buy, sell and make connections. The Bett global series is comprised of four physical events, in four continents, and an extensive suite of online activities that span the year and the globe.

Globally, we welcome over 60,000 educators to our events and over 1200 technology providers.

• Delivering an outstanding client experience for Bett’s major accounts and strategic partners - ensuring that client contracts deliver increasing ROI and improved satisfaction every year, and indirectly driving revenue retention and account growth.
• Building credible, trusting relationships with a multitude of client stakeholders at various levels and in various functions both internally and externally.
• Developing and executing of project plans for sponsorship fulfilment and client projects.
• Ensuring projects are tracked effectively, efficiently, and within budget, with deadlines clearly communicated.
• Leading on various special projects linked with bespoke sponsorship packages e.g. round tables, leadership lunches and 365 activations.
• Supporting Head of Client Engagement on management of sponsorship inventory, sponsorship sales materials and sponsorship tracking.
• Working closely with internal teams to ensure sponsorship delivery is fulfilled to a high standard, and that your clients are supported effectively throughout the event cycle.
• Gaining a strong understanding of products, content, operations and marketing processes to support effective client engagement.
• Supporting and oversee onboarding and delivery for breadth and government accounts by other team members, ensuring efficient and timely delivery to a high standard.
• Line managing of up to 2 x Client Engagement Executives.

• Established experience within project management and client-facing roles
• An aptitude for commercial decision-making and problem-solving
• High EQ and strong relationship building skills that help build trust and rapport, and able to deal with senior stakeholders both client side and internally
• Motivated, resilient and strong work ethic
• Flexible and adaptable to the needs team, clients and the business
• Ability to work in a fast-paced, changeable environment
• Ability to multi-task and remain calm whilst managing numerous priorities. Excellent time management skills.
• Authentic and empathetic.
• Outstanding attention to detail and accuracy.
• Ability and willingness to work flexible hours as required for international client engagement.

• Major accounts and strategic partners consistently achieve their objectives and report a high-quality experience, resulting in increased client retention, renewed investment, and long-term partnership growth.
• Client projects, sponsorship activations, and bespoke programmes are delivered successfully, on time, and within budget, with strong cross-functional collaboration and minimal escalations.
• The Client Engagement team consistently delivers a high standard of service, demonstrating strong performance, operational excellence, and positive client feedback across all assigned accounts.