Strategy Associate -Twe

The Company:

Join a fast-growing Insur Tech organisation based in London that is transforming claims management. Backed by leading investors, this company is dedicated to delivering better outcomes for individuals in times of need by combining an expert in-house team with innovative AI-driven technology.

What you'll do:

As an Ops & Strategy Associate, you will play a crucial role in building robust operational frameworks that support a rapidly expanding claims team. Your work will directly influence the effectiveness and efficiency of claims handling, bridging the gap between front-line operations and product development. By identifying bottlenecks, streamlining workflows, and implementing process improvements, you'll help ensure faster claims resolutions and a better experience for both insurers and their customers.

This is an on-site, full-time position based in London.

• Collaborate with claims, operations, and product teams to ensure product decisions meet real claims-handling needs.
• Identify inefficiencies through close work with claims adjusters and data analysis.
• Design, test, and implement process improvements for faster, more efficient claims processing.
• Ensure new processes and tools are successfully adopted by the team.
• Monitor and measure the impact of changes using feedback and operational metrics.

Key Skills:

• Strong process and workflow analysis skills.
• Comfort working with data in spreadsheets and dashboards.
• Clear, effective written communication for diverse audiences.
• High ownership and the ability to thrive in ambiguity.
• Strong collaboration and stakeholder management skills.
• 2-4+ years in front-line claims or operations, experience with rolling out new systems or processes, drafting documentation, basic SQL/BI tools, and exposure to startups or high-growth environments.

Benefits:

• Up to £120K Compensation.
• Bonus + Equity
• Opportunity to work at a mission-driven company that values innovation and impact.
• Direct influence on processes, technology, and customer outcomes in a high-growth industry.

If you are interested please apply or reach out to Adam Treacy @ twentyAI -