Customer Relations & Corporate Affairs Coordinator - Secondment

Customer Relations & Corporate Affairs Coordinator - 12 Month Secondment/Fixed Term Contract

Job Reference seastern/TP/125/3530 - FML/B/027t

Number of Positions:

1

Contract Type:

Temporary - Full Time

Monday to Friday

£30,000 per annum plus free rail travel

Working Hours:

37

Full address:

Closing Date:

16/07/2026

Job Category:

Administration

Region / Division:

London Head Office

Business Unit:

Head Office

Are you looking for a career where you can make a real difference in people’s day.

We are seeking a Customer Relations and Corporate Affairs Coordinator to join our team based from our Head Office in London Bridge (hybrid working), on a 12 month Fixed Term Contract.

This role will support the effective operation of the Customer Relations and Corporate Affairs teams by managing day‑to‑day departmental administration and financial processes.

Key responsibilities include raising purchase orders, producing payment runs in line with audit control requirements, and managing and defending payment disputes via Pay Pal and Braintree.

Can you move people? Apply now.

1. Data, Reporting & Governance

• Maintain Customer Relations data and support development of Power BI dashboards
• Ensure robust audit controls across all customer payment processes, in line with cash control policies
• Manage reporting, including payment runs, failed payments and financial tracking
• Support budget monitoring and expense oversight

2. Payments, Finance & Fraud Prevention

• Produce and manage customer compensation payments and liaise with Finance
• Manage payment queries, disputes (e.g. Pay Pal/Braintree) and investigations
• Identify failed/unreceived payments and arrange replacements
• Support fraud detection and prevention across payment and refund channels

3. Operational & Administrative Support

• Manage departmental post, filing and record-keeping requirements
• Maintain team rosters, attendance records and general administration
• Arrange meetings, including logistics, agendas and minutes
• Raise purchase orders and ensure accurate invoice processing

4. Customer & Business Support Activities

• Support Delay Repay processes and ticket validation
• Manage Staff Travel requests and issue Duty Staff Travel tickets
• Provide administrative support for events and engagement activities
• Deliver ad hoc operational and customer engagement support as required

To be considered for this role we recommend you demonstrate the below in your application;

• In‑depth knowledge of TOC and the wider industry landscape.
• Advanced user of MS Office applications, supporting effective administration and reporting.
• Established track record in business administration and office management within a professional environment.
• Experienced in managing and delivering complex work streams under pressure, meeting challenging deadlines and objectives.
• Strong interpersonal skills, with the ability to influence, engage, and build trusted relationships across the organisation and with external industry contacts.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.

Along with your salary, the rewards you’ll get include:

• final salary pension
• 24 days annual leave allowance (plus bank holidays)