Digital Product Manager

Responsibilities

• Own and manage a defined product area, customer journey, or set of features.
• Maintain and prioritize the product backlog aligned to business goals and customer needs.
• Define user stories, acceptance criteria, requirements, and success measures.
• Ensure product solutions deliver value for customers and business.
• Work closely with Engineering and Design teams to deliver product enhancements and new capabilities.
• Support product discovery, customer research, and validation activities.
• Coordinate cross‑functional teams to ensure successful delivery against agreed timelines and objectives.
• Monitor product performance and identify opportunities for improvement.
• Analyze customer behavior, funnel performance, and product metrics to identify improvement opportunities.
• Support experimentation, A/B testing, and conversion optimization initiatives.
• Gather customer feedback and translate insights into product enhancements.
• Help improve onboarding, remittance experiences, engagement, and retention journeys.
• Collaborate effectively with Marketing, Compliance, Risk, Operations, Engineering, Design, and Analytics teams.
• Communicate priorities, progress, and outcomes to stakeholders.
• Support roadmap planning and quarterly prioritization processes.
• Develop a strong understanding of customer needs, market trends, and competitor offerings.
• Champion customer‑centric product development and data‑driven decision making.
• Leverage AI‑enabled tools to improve product research, analysis, documentation, and delivery effectiveness.

• Experience in digital product management, product ownership, business analysis, or related roles.
• Strong understanding of product development methodologies and agile delivery.
• Experience using product analytics and customer insights to inform decision making.
• Ability to balance customer needs, technical considerations, and business objectives.
• Excellent communication and stakeholder management skills.
• Strong problem‑solving and prioritization abilities.
• Experience with in fintech, payments, financial services, or digital consumer products is advantageous.
• Passion for creating simple, intuitive, and impactful customer experiences.