Client Accounts Administrator

Main purpose of role

To complete all financial transactions on the Lettings side of the business, providing support to all our offices and property management teams, giving a service that feels like it's part of the local office, treating every customer as if they were our only and retains our Landlords for life!

Hanworth, TW13

Monday – Friday 8.30am‑5.30pm

• Posting daily financial transactions, including collections of rents and Landlords payments
• Setting up the financial side of all new tenancies
• Releasing deposits back to tenants
• Issuing manual payments
• Ad‑hoc calculations of rents and fees
• Adhering to codes of practice set by governing bodies (RICS, ARLA)
• Providing support to our expanding office network and support functions

• Excellent attention to detail and accuracy
• Positive with a can‑do attitude
• Team Player
• Thrives under pressure particularly during busy periods
• Flexible and able to prioritise workload
• Reliable and committed to your work as well as the team
• Knowledge of CFP Winman software — desirable
• Working knowledge of accounting software — desirable

• Has a professional approach, demonstrating high levels of integrity
• Organised
• Confident, with excellent communication skills, using the telephone as first point of contact

• Progression: Fast‑track growth within the property industry, with clear development pathways.
• Comprehensive Training: From apprenticeship to industry qualifications, we’ll support your development every step of the way.
• Holiday: Enjoy a generous allowance starting at 25 days annually, plus a birthday day off to celebrate.
• Supportive Environment: Wellbeing programs, team social events, and a fun, dynamic workplace.
• Additional Perks: Pension contribution, beauty and fitness discounts, season ticket loan, cycle‑to‑work scheme, and enhanced maternity/paternity leave.
• Give Back: Paid day off to volunteer at a charity of your choice.