Venue Duty Manager

Location: Greater London

Job Title:

Venue Duty Manager

Reports to:

Operations Manager
Contract terms:
Permanent
Salary: £32000 per annum

Environment:
The Post holder will be based at Brixton House but may have a remit  to work off-site for certain activities, events, and performances. The Post-holder will be required to work evenings and weekends.

Background
Brixton House is a vibrant cultural venue at the heart of Brixton, championing bold, contemporary work that reflects the diverse voices and experiences of our community. Our spaces welcome artists, audiences, and partners to come together for creativity, conversation, and connection.

Purpose of role
Our Duty Managers are the public face of Brixton House, leading the Customer Service Team and keeping performances, events, and daily operations running smoothly. From ensuring top-class customer care and public safety to supporting the café/bar, ticket sales, and venue spaces, they’re at the heart of creating great experiences for everyone who walks through our doors

Key Responsibilities  

Manage a team of bar, front desk staff, and ushers while on shift ensuring they are helpful and knowledgeable
Deliver high levelsof customer care and ensuring efficient operations
Activelymaintainfront of house, ensuring a safe and welcoming environment
Ensure the venue is adequately staffed and serviced for events
Assign a logical schedule of breaks for the delivery team
Ensure the safety of delivery staff and Theatre users
Recording and reconciling timesheets
Monitor staffing levels as per the rota, reporting absences/lateness/misconduct as they occur
Managing staff for each performance/event(sometimes in collaboration with Event Managers)
Liaise with show companies, ensuring smooth performance execution
Record and report any incidents that happen on shift
Deal with bookings, enquiries, and contractors 
Support Technical teams to ensure performance spaces are presentable and safe 
Liaise with Technical and Production staff to coordinate the smooth delivery of every performance.
Accommodate latecomers and always plan aheadto ensure there is sufficient seating available
Allocate pre andpost showtasks to Ushers. This will include selling merchandise, handing out exit flyers and free sheets,assistingstagemanagementand checking tickets during an incoming
Be fully Café Bar & kitchen trained, responsible for serving customers in an efficient manner when needed
Onboard and train new members of the team as and when required

General:  

Maintaining an up-to-date knowledge of Brixton House’s values & business objectives, promoting thesevaluesand meeting our business objectives
Taking an active role inidentifyingand removing barriers for anyone with access needs.
Maintaining a working knowledge of the theatre’s programme.
Attending staff meetings/training as required.
Adhering to all other

Brixton House policies & procedures.
Alwaysmaintainingconfidentiality.
Any other duties which may be reasonably requestedbyyour Line Manager.

Person Specification
Essential

Keen interest in the arts and in particular Brixton House
Excellent organisational skills and ability to multi-task
Impeccable time management
A proven efficient self-starter whocantake responsibility and exercise initiative
Experience in motivating team members on shift
Strong IT skills
Commitment tohigh levelsof customer service
Abilityto problem solve calmly and effectively
Proven ability in cash handling

Desirable:

Previous experience of working in a theatre
Work experience in abar and/or barista setting
Previous experience of usingSpextrix

Experience of working in an arts venue.
Experience in duty managing.
Hold a valid first aid qualification.
Holdavalid Fire Safety certification
Hold at least a Level 2 Food Safety Qualification

How to Apply

To apply , you should describe what attracts you to this position and provide clear evidence of your ability to meet the criteria outlined in the

Job Description .
Visit our website and complete the below:

Log into our hire platform (Hireful), and complete the basic information
Upload your CV

Deadline: 20th July 2026
Interviews: 23rd and 24th July 2026
Brixton House is committed to diversity, inclusion, and anti-racism. We aim to create a collaborative, welcoming space that attracts talent from the global majority and all intersections of society. We especially encourage applications from underrepresented groups and those with lived experience of discrimination. All applicants are treated equally, though we may use positive action where candidates are equally qualified.

Contract type
Permanent
Salary
£32000 per annum

-(Apply online only)