Graduate Programme - Customer Success

Overview

Are you excited by the idea of joining a high-growth, data-led business at the intersection of marketing, analytics, and technology?

Do you want to learn how fast-scaling tech businesses operate while developing valuable customer, data, and commercial skills?

Are you looking for a role that allows you to make an immediate impact with real responsibility while being supported to grow?

If so, we’d love to hear from you!

One of our Portfolio Companies, Fospha, is going through an exciting period of growth and are launching their Customer Success Graduate Programme. To find out more, see below.

Please note this role is a graduate role specifically for Fospha only.

Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over a decade, we ve helped teams make smarter decisions with full-funnel marketing insights, forecasting, and optimisation. With Fospha, every team moves faster and grows smarter.

Trusted by leading brands across three continents, including Huel, Oh Polly, and Represent, Fospha manages $4 billion in annual ad spend.

We re scaling fast across London, Mumbai, and Austin, and we re now looking for Customer Success Coordinators to join our Customer Success team to support the growth of the business from all things client facing.

Ready to make your mark?

The Centre of Excellence is Fospha s early-careers programme that develops ambitious, high-performing talent through focused training, hands-on experience, and cross-functional exposure. Starting in Customer Success, you ll gain foundational experience while being prepared for future opportunities across the organisation. The programme operates on four key principles:

• Individual Responsibility from the Get Go:
  You will quickly be responsible for the success of your accounts, able to make an individual impact early in your career
• Work alongside SLT at Leading Businesses:
  You will be engaging with Senior Leadership and C-Level executives at leading retail brands, gaining exposure to how top companies operate
• Become a Client Facing Expert:
  You will be working directly with clients, often meeting them in person and developing your ability to build strong interpersonal relationships
• Cross-Functional Exposure:
  Customer Success offers opportunities to learn from and collaborate with every department in the business
• Comprehensive Training:
  You will receive an extensive on-the-job training curriculum covering topics such as Business Storytelling, Account Management, Market Research, Product and Financial Management
• Career Development:
  High performers have clear opportunities to advance within Customer Success or move into other departments that align with their skills and interests

Joining the team as a Customer Success Coordinator you will be at the heart of the business delivering the best possible experience to our customers.

Key responsibilities:

• You will independently own a portfolio of accounts, being the main point of contact from the point of signature onwards
• You will be responsible for the customer health and product adoption with the ultimate goal of client retention
• You will be focused on delivering value for your customers, deeply understanding their goals and pains, and solving their issues effectively via your comprehensive knowledge of our product
• You will own and project manage the onboarding of your clients, hitting time to value targets
• You will bring clients through our adoption playbook, preparing high-quality insights decks to input into the clients marketing strategy, and running use-case focused training sessions to drive product adoption
• You will identify risks to adoption and renewal, and prepare mitigation plans to execute on to improve outcomes
• You will need to develop strong interpersonal relationships with your customers, be confident and effective on client calls, and take initiative in building relationships
• You will need to be collaborative in working with our other departments, giving regular progress updates to your team, giving our product team insight into customer pains, and helping our partnership teams…