Project Manager, Change Management, Business Analyst

At Smart, our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.

We are seeking a dynamic and results‑driven Project Manager to lead the effective delivery of change into the Smart Pension Master Trust (SPMT). The successful candidate will play a key role in ensuring projects are completed on time, within scope and in accordance with business strategy and regulatory requirements.

• Leading local initiatives specifically for the SPMT.
• Managing SPMT product changes through cross‑entity collaboration.
• Leading work streams within broader strategic business initiatives.
• Sets direction through project governance and oversees all elements of the project delivery.
• Align project scope and risks with core change drivers and the broader UK strategy to ensure high‑quality member outcomes.
• Gives direction and manages business readiness for propositional, operational, regulatory and technology change.
• Coordinate resources and set baseline standards to confirm that all readiness criteria are met prior to “go live” approval.
• Manage and update project documentation, including status reports, RAID logs and detailed plans for several concurrent projects.
• Track milestones and deadlines, providing senior management with early visibility into emerging issues or risks.
• Cultivate relationships with internal stakeholders and third parties to align deliverables with requirements and facilitate a smooth transition to BAU operations.
• Organise project meetings, develop agendas and monitor action items to drive efficient resolution.
• Generate governance reporting, dashboards and management information for senior leadership review.
• Embed a data‑led approach, utilising KPIs to substantiate business cases, inform strategic decisions and measure project delivery against intended outcomes.
• Facilitate the integration of new initiatives into the Change framework while maintaining compliance with internal standards.
• Improve change delivery through the development of enhanced tooling, templates and processes.
• Utilise internal communication channels to promote project success and share delivery updates with the wider organisation.

• Project management experience.
• A recognised project management qualification or willingness to study (e.g. PRINCE2 Foundation, APM PMQ, PMP).
• Experience working within DC pensions, financial services or professional services sector.
• Familiarity with pensions legislation, scheme governance or regulatory frameworks (e.g. TPR, HMRC) desirable.
• Professional and accountability, projects credibility.
• Prepared to roll sleeves up and respond to changing business needs.
• Strong interpersonal and influencing skills.
• Creative problem solver with strong analytical and decision‑making skills.
• Excellent written and verbal communication skills, with high attention to detail. Ability to produce clear reports and correspondence for senior audiences.
• Strong organisational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Resolves issues using commercial and business awareness.
• Proficiency in project management tools such as Confluence, Jira or equivalent.

We work in partnerships with governments and financial institutions in the UK and internationally. Our cloud‑native digital platform is revolutionising how people around the world think about, and save for, their retirement.

At heart, we’re a financial technology business. What we do is all about innovation, and using the power of digital change to put the customer first. Our Engineers will tell you that working at Smart gives you the opportunity to play your part in developing world‑class technological solutions, working with – and learning from – like‑minded people.

You’ll also find that, across our business, our colleagues love Smart’s culture, and how what we do means better financial outcomes for savers. That feels worthwhile, and it means that what we do, collectively, goes way beyond the nine to five of a typical working day.

• 25 days’ holiday per year, increasing with length of service.
• £500 annual training budget to spend on your…