Business Operations and Support Project Lead

We are looking for a Business Operations and Support Project Lead to join the National Theatre Business operations and Support Team.

This is a rare opportunity to shape how one of the UK’s most significant cultural organisations works behind the scenes at a time when AI and automation are reshaping how our teams work. You’ll deliver practical, cross‑organisational projects that utilise AI to make the NT more efficient, sustainable and resilient — helping teams spend more time on the work that supports great theatre.

You will be responsible for delivering strategic projects that enhance operational efficiencies across business operations functions (including Finance, IT and People) as well as theatre operations (including Front of House, New Work and box office). This includes planning, coordinating and automating projects in the Business Operations and Support team 2026‑2028 roadmap.

• Demonstrable experience in a similar operational role
• Strong analytical, problem‑solving, and decision‑making skills
• Experience managing projects from conception to completion
• Confident using Microsoft 365 and Power Platform tools, including Forms, Bookings, Lists, Power BI and Power Automate, to design practical solutions and improve workflows
• Logical thinker with experience of documenting operational processes step‑by‑step in narrative and flow‑chart form and identifying areas to improve and streamline

• Complimentary staff tickets for shows and guided tours, subject to availability and policy
• 25 days annual leave increasing up to 32 with length of service (plus bank holidays)
• Development programmes via e‑learning platform, and specialist in‑person training relating to role
• Access to interest‑free season ticket loan and cycle scheme partnership
• Enhanced sick pay
• Family friendly policies including family leave and support leave
• Family‑friendly employer – we are a member of Parents and Carers in the Performing Arts (PiPA)
• Pension schemes with Legal & General and NEST
• Sabbatical option, subject to agreement and policy
• On‑site staff canteen and social facilities
• On‑site occupational health support
• In‑house mental health and wellbeing advisors providing workplace counselling and support
• Wellbeing programme of events, including mental health awareness, financial wellbeing, skills sharing and opportunities to get active
• Exclusive staff talks to hear more about NT productions, past and present, from leading practitioners
• Discounted access to National Theatre at Home
• Volunteer leave – one paid day per year to volunteer for your chosen charity
• Discounts in the NT’s bars, cafés, restaurants, and bookshop, as well as local businesses (from Wagamama to gyms), on and around the South Bank
• Access to retailer discounted gift cards and a cash‑back‑on‑spending card

In line with our commitment to Equity, Diversity and Inclusion (EDI), we recognise that we need to address under representation in our organisation. We actively welcome applications from individuals who are part of the global majority, disabled and LGBTQ+ communities, and are committed to creating an environment where everyone can thrive.

We strive to promote inclusive and equitable practices in all areas of the NT. As a Disability Confident Employer, we guarantee to interview disabled applicants who meet our minimum requirements for our vacancies. If you would like to speak to someone about any adjustments or have any questions about the recruitment process, you can email recrui or call us on .