Senior Redress Pathways and Data

Senior Redress Pathways and Data – Research, Policy & Competition (SPC)

Location:

National (Edinburgh and Leeds) and London
Grade:
Senior Associate – Regulatory
Salary: £53,800 – £62,733 (National) or £59,200 – £69,000 (London) – reviewed against skills and experience

The Financial Conduct Authority regulates financial services firms to keep the market fair, thriving and effective. The Redress & Reporting Policy team within the Cross‑Cutting, Policy & Strategy division leads the FCA’s redress policy framework, working closely with the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS). As a Senior Data Specialist you will support the FCA’s redress data strategy and help transform the complaints reporting framework, using data to shape policy and protect consumers.

• Support the delivery of the FCA’s redress data strategy and use data/insight to shape policy decisions and improve outcomes for millions of consumers across the UK.
• Analyse complaints and redress data using SQL, Python and Tableau to identify emerging risks, trends and early indicators of consumer harm.
• Provide evidence‑based insights that support the development of policy, including responses to emerging redress issues and new financial services.
• Act as a trusted data specialist, promoting effective data governance and helping colleagues improve the value, accessibility and use of complaints and redress data.
• Contribute to the development and maintenance of data catalogues, ensuring accurate data definitions, lineage and documentation.
• Play a key role in reforms to the FCA’s complaints reporting framework, including implementation, quality assurance and publication of complaints data.
• Build effective relationships with internal and external stakeholders (e.g., FOS, FSCS) to resolve data queries and promote collaboration.
• Create impactful management information and present clear, engaging insights that support decision‑making, shape strategy and strengthen consumer protection.

• Minimum: Prior experience managing and influencing a diverse range of stakeholders, building effective working relationships to deliver business results.
• Demonstrable experience analysing data from multiple sources within a regulatory, commercial or public policy environment, using insights to support and inform decision‑making.
• Prior experience using SQL, Python and Tableau (or similar data analysis and visualisation tools) to extract, analyse and present data‑driven insights.
• Essential: Effective written and verbal communication skills, translating complex information into clear, concise messages and presenting professionally to a range of stakeholders.
• Solid understanding of the impact of regulation on consumers, businesses and the wider operating environment.
• Experience delivering or supporting projects that develop data products, improve data capabilities or enhance business processes.
• Proven creative thinking and problem‑solving skills, with the ability to identify practical and innovative solutions.
• Self‑motivated, professional and adaptable, with a positive approach to challenges, change and evolving priorities.
• Demonstrated curiosity and commitment to continuous learning, with a commitment to sharing knowledge and collaborating with others.

• 25 days annual leave plus bank holidays.
• Hybrid working model – minimum 40% of time in the office each month (50% expected for senior leaders; 60% for directors and executive directors).
• Non‑contributory pension (8–12% depending on age) and life assurance at eight times the salary.
• Private healthcare with Bupa, income protection and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• A flexible benefits scheme designed around your lifestyle.

The FCA is an equal‑opportunity employer. We are committed to fostering a diverse and inclusive culture free from discrimination and bias, celebrating difference and supporting colleagues to deliver at their best. If you require any adjustments due to a disability or condition, please let us know – we are a Disability Confident Employer and will provide tailored support throughout the recruitment process.