Project Coordinator, Matterport

Overview

Matterport is looking for a self‑motivated, highly collaborative Capture Services Coordinator to support the end‑to‑end job order process for our Capture Services team. Capture Services is a globally scaled operation that delivers high‑quality Matterport digital twins quickly, conveniently, and cost‑effectively for customers across industries and use cases.

• Manage the dispatching and scheduling of incoming orders by working closely with customers and Capture Technicians, ensuring all job details and progress are accurately tracked in internal systems.
• Serve as a trusted advisor to customers by answering questions, resolving issues promptly, and ensuring a seamless, high‑touch service experience throughout the job lifecycle.
• Develop strong, collaborative relationships with our Capture Technician network, partnering with them daily to coordinate jobs, address challenges, and maintain high operational standards.
• Partner with cross‑functional teams to identify inefficiencies, recommend enhancements, and support continuous improvement of workflows, tools, and procedures.
• Oversee scheduling and tracking databases to ensure complete, accurate, and up‑to‑date order information, supporting data integrity and operational visibility.
• Act as a key advocate for customers by sharing insights, trends, and feedback with internal stakeholders to help shape product, service, and operational improvements.
• Track job milestones, proactively identify risks or delays, and coordinate solutions to keep orders on schedule and customers informed.
• Facilitate clear, timely communication between customers, technicians, and internal teams to ensure alignment and smooth execution of all Capture Services activities.

• Bachelor’s degree or equivalent experience.
• Demonstrable experience in account management, scheduling, or project coordination; marketplace experience preferred.
• Proven ability to work effectively with customers and internal partners.
• Exceptional multitasking ability in a fast‑paced environment with strong accuracy and attention to detail.
• Excellent written and verbal communication with strong interpersonal skills.
• Comfortable navigating ambiguity and change with a flexible, solution‑oriented mindset.
• Driven, enthusiastic, and proactive with a strong “can‑do” attitude.