Events Supervisor

We are seeking an experienced and highly organised Event Supervisor to join our vibrant team. As Events Supervisor, you will work closely with other departments to manage logistics, support client needs, and enhance the overall guest experience.

Type of contract:
Full‑time, Permanent.

Hours:

40 per week (Monday‑Friday; on a shift rota basis between 7AM – 7PM, with flexibility as per business needs). Salary:
Up to £38,000 per annum.

You will be joining a dynamic and collaborative team of 16 professionals, including members of the Events Team and Corporate Support Staff. Together, the team oversees all operational activity across both the Ground Floor and Client Floors, and two other buildings, ensuring seamless event delivery and an exceptional guest experience.

• Financial Freedom:
  Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! Plus free lunch for all Rapport Ambassadors.
• Secure Your Future:
  Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters:
  Access wellness programmes, an Employee Assistance Programme, and digital GP services for holistic support.
• Thrive Personally & Professionally:
  Unlock endless learning and development opportunities to elevate your career.
• Celebrate Excellence:
  Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community:
  Take one paid day off annually to support a cause you are passionate about.

• Oversee event planning and delivery to ensure consistency, quality, and alignment with client expectations.
• Serve as the main escalation point for complex or high‑profile client needs, ensuring prompt, professional resolution.
• Build and maintain strong relationships with key stakeholders to support loyalty and repeat business.
• Review and approve major event proposals and logistics to ensure accuracy and feasibility.
• Manage incoming meeting and event requests, confirm details, allocate suitable space, and issue confirmations.
• Plan and coordinate assigned events from reservation through to billing.
• Work with bookers to confirm requirements and manage event logistics, including catering and service needs.
• Prepare daily set‑up sheets with detailed instructions for Operations, AV, and F&B teams.
• Coordinate all client and host needs, managing changes or cancellations with relevant teams.
• Seek opportunities to improve service, streamline processes, and introduce innovative enhancements.
• Lead and support the events team through guidance, feedback, and regular check‑ins.
• Promote a culture of collaboration, accountability, and continuous improvement.
• Monitor team performance and raise concerns to the Team Leader and Reception & Events Manager.
• Ensure consistent adherence to company policies, procedures, and SOPs.

• Shares our Rapport values:
  Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Ideally possesses experience in a similar role, managing a team.
• Has a positive, outgoing personality and can easily build rapport with key stakeholders.
• Is proactive, flexible, adaptable, with great attention to detail and an ambition to learn and grow.
• Displays excellent personal presentation and interpersonal skills.
• Is computer‑literate, with excellent verbal and written communication skills, professional telephone and email etiquette.
• Can work independently and manage their own workload.

Rapport Guest Services is a multi‑award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. Part of Compass Group UK&I, we combine a people‑first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.