Vice President Business Operations

About Dyad

Dyad's mission is to improve the delivery and efficiency of healthcare.

We are building a platform to model and manage the flow of information within healthcare organisations, improving outcomes for patients, payers, and healthcare providers. We believe data handling in current healthcare systems is needlessly complex and disconnected, leading to isolated and inefficient decision making. To showcase how this technology can advance the delivery of healthcare and improve lives, we build and deploy products for healthcare providers and payers into the UK and US markets.

Dyad is an energetic, early‑stage startup, currently around twenty employees. Our team is growing as we explore new markets and opportunities. We are passionate about technology and its applications in worthwhile ventures. New joiners will have a significant impact on the direction of the company, as well as our culture.

Dyad's products are founded upon our Semantic AI platform, which enables payers and providers to access cutting‑edge AI capabilities for their own use cases and applications. Our partners either use the platform APIs directly or work with us to develop applications for their use cases. For more information, please see our Platform page.

Dyad develops a suite of products for healthcare operations, including:

• Better Letter, our AI tool helping practices decrease their admin burden in processing clinical letters. We use this to reduce staff time spent identifying codes to be applied to the record as well as suggesting follow‑up tasks and workflow optimisations. Better Letter helps providers save time, save cost, improve performance under audit and build staffing resilience.

We are seeking a VP Business Operations to lead the day‑to‑day operation of the business and ensure the company has the people, systems, processes, and controls required to scale effectively.

Reporting to the CEO and working closely with the Chief of Staff, this role will oversee Finance, IT, HR & Talent, and Workplace Operations. The successful candidate will be responsible for creating operational excellence across the organisation, ensuring core business functions run efficiently, predictably, and at scale.

This is a highly execution‑focused leadership role. The VP Business Operations will take ownership of the operational management of the business, enabling the CEO and Chief of Staff to focus on company strategy, growth initiatives, external stakeholders, and cross‑functional priorities.

The ideal candidate is a strong operator who enjoys building structure, improving processes, developing teams, and establishing the operational foundations required to support a high‑growth venture‑backed company.

• Lead the day‑to‑day operational management of the business.
• Ensure operational processes, systems, and controls are fit for purpose and capable of supporting continued growth.
• Drive efficiency, consistency, and accountability across business operations.
• Identify operational bottlenecks and implement practical solutions to improve organisational effectiveness.
• Develop and maintain operational policies, procedures, and governance frameworks appropriate for a scaling company.
• Establish clear operational KPIs, reporting mechanisms, and performance management processes.

• Oversee day‑to‑day financial operations such as expenses, invoicing, purchasing.
• Ensure strong financial controls, governance, and compliance processes are in place.
• Support cash flow management, runway planning, and financial decision‑making.

• Lead the people operations function to support continued organisational growth.
• Oversee recruitment processes, workforce planning, onboarding, performance management, and employee development.
• Ensure people policies and practices are scalable, compliant, and aligned with company values.
• Support managers in building high‑performing teams and developing leadership capability.
• Drive initiatives that improve employee engagement, retention, and organisational effectiveness.

• Oversee internal IT operations,…