Business Operations Manager

Position: Experiences Business Operations Manager
PE Global is currently recruiting for an Experiences Business Operations Manager for a leading multi-national vacation rental client based in London.

This is an initial 6 months contract position.
Pay rate is up to £25.48ph PAYE depending on experience.
Working 40 hours per week.

As the Experiences Business Operations Manager you will support the on-boarding and execution of some of our highest profile, globally recognized Experiences and Experience hosts.
This is a high-visibility, high-stakes role where the quality bar is exceptionally high: listing pages, guest communications, and logistics for talent of this caliber leave no room for error. You’ll be the operational backbone that makes these moments flawless, owning the details so that hosts, guests, and partners experience a seamless Experience.

Duties of the role/Responsibilities

• Building and ensuring accuracy and quality of listing pages

• Supporting guest selection, vetting, communication & logistics with care and discretion, handling sensitive information appropriately

• Coordinating with internal and external partners and vendors, keeping all stakeholders aligned and on schedule

• Working with engineering to ensure adequate tooling support, surfacing gaps and advocating for the right fixes as well as supporting with testing

• Analyzing the results and impact of these Experiences

• Addressing and resolving issues that arise during standard and on-call hours with strong judgment and a sense of urgency

• Maintaining clear documentation of workflows and processes

Education/Experience

• Experience working in tech and hospitality preferred

• 5+ years of operations management

• Meticulous attention to detail and a consistently high bar for quality - you catch what others miss and refuse to ship anything that does not meet these standards

• Strong organizational skills and the ability to juggle multiple work streams and competing deadlines

• Natural curiosity to learn about new tools and detailed processes

• Proven ability to troubleshoot and demonstrate proper judgment with a sense of urgency

• Excellent communication (written & verbal) in English;
Strong skills in Google Sheets and comfort with data analysis and reporting tools (e.g., SQL, Tableau, Jira)

• Interpersonal skills balancing internal and external partners

Interested candidates should submit an updated CV.
Please click the link below to apply.

*** Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK**
* Although it is not possible for us to respond to all applications, we at PE Global will do our upmost to give you feedback on your application.  You have sent your Cv into us as a company and even though you have sent your CV to a particular position, we are making the reasonable assumption that you are active on the job market and as part of our normal recruitment service we will discuss other suitable positions with you.

You are free to opt out of this so please specify in your application to us if you just want to be contacted in relation to a specific vacancy. Your Cv is sent to a central recruitment inbox which a number of people in the applicable PE Global division have access to and so this means that you might not be contacted by the named person in this advert