Manager, Customer Success; Activation

Manager, Customer Success (Activation), UK Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Join us in unlocking infinite opportunity in Mastercard’s Corporate Solutions organization! In Corporate Solutions, we empower our customers’ businesses to succeed through innovative, trusted payment solutions that deliver a seamless digital‑first experience around the world. We are disrupting the industry by developing world‑class travel and B2B solutions for our corporate clients around the globe.

The Customer Success Manager for Corporate Solutions is responsible for driving successful activation, and expansion of new payment flows & products across our large market commercial issuer clients. The role guides issuers through new growth initiatives, supports post‑launch product deployment, ensures early adoption, and delivers measurable value by aligning capabilities to client business needs. This individual serves as a strategic partner to issuer stakeholders, helping them operationalize new solutions, lead activation activities, and embed best‑practice usage across their commercial portfolios.

• Manage end‑to‑end issuer activation programs, support GTM initiatives with internal and external teams, and surface insights that accelerate growth.
• Collaborate across product, services, and account management teams to operationalize activation strategies and ensure alignment.
• Accelerate deal‑to‑$ timelines for new product signings and develop strategies to maximize revenue.
• Execute and support customer engagement plans, with defined revenue opportunities.
• Determine required resources and GTM materials to effectively support clients through the full lifecycle—from onboarding and implementation to activation, adoption, and growth.
• Champion continuous improvement of the client lifecycle, including enhancements to implementation, activation workflows, and early‑stage engagement practices.
• Identify new and innovative use cases for Mastercard commercial solutions and potential new distribution and technology partners.
• Drive thought leadership through marketing, communications, and events engagement.

• Strong commercial payments experience and knowledge with experience in the payments or financial services sector, focusing on growth and expansion, market development, and revenue optimization in payments.
• Advanced level understanding of B2B and T&E payment flows, business needs, the purchase‑to‑pay process in large organisations and general card economics.
• Highly collaborative and self‑driven individual who can manage relationships across multiple functional areas.
• Cross‑functional team experience managing multiple, complex projects concurrently, delivering timely results under tight deadlines.
• Experience in consultative sales, relationship management, product commercialization within the financial services or payments industry, preferably with commercial issuing background; understanding of competitive landscape and industry trends is a plus.
• Knowledge and skills using product management tools (e.g., market and product plans, project timelines, marketing research, pricing, business case development).
• Strong interpersonal and leadership skills to influence and build credibility internally and externally; team‑oriented, collaborative, diplomatic, and flexible.
• Personal presence and ability to clearly communicate compelling messages to senior management and business partners both internally and externally.
• Ability to embrace complexity but deliver and articulate simplicity.
• Experience using relevant Microsoft Office programs and ability to create deliverables on a timely basis (e.g., Excel, PowerPoint, Access).
• Bachelor’s degree in business, marketing, or a related field. Fluency in English with other languages highly preferable.

All activities involving access to Mastercard assets, information, and networks carry an inherent risk to the organization. Every person working for or on behalf of Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.