Research Manager – CX

Responsibilities

• Lead and deliver high-quality research projects for clients
• Manage client relationships as the main point of contact for projects
• Oversee project teams, ensuring timely delivery within budget
• Manage project finances to ensure profitability
• Review and ensure the quality of project materials and deliverables
• Contribute to business development opportunities by identifying new clients and developing existing accounts
• Guide and manage junior team members

• Experience managing quantitative tracking studies from set-up through to reporting
• Strong understanding of quantitative research methodologies and tracker design
• Experience designing surveys and questionnaires for ongoing trackers
• Ability to analyse trend data and turn findings into clear insights
• Confident presenting results and recommendations to clients and stakeholders
• Proficiency in Excel, Power Point
• Excellent attention to detail and commitment to high-quality delivery
• Excellent communication skills, both written and verbal
• Strong organisational and time management skills, being a quick learner and detail-oriented
• Strong numeracy skills and attention to detail
• Financial awareness: experience in proactively managing finances on projects and ensuring project profitability
• Proficient in data analysis software (e.g., SPSS, Q, R)
• Knowledge of core AI and machine learning concepts in research, such as predictive modelling and sentiment analysis
• Ability to evaluate and implement AI solutions effectively