Senior Product Manager

Our priority is to match the right person to the right role, and we never want salary to be a barrier to applying. Regardless of your current pay, we’ll ask about your salary expectations during the application process, and our Talent Team will have an open, honest conversation during the talent call to understand your skills and explore our salary options.

If you have questions around salary, please feel free to ask us!

Salary Range
: £74,000 - £85,000

Location
:
Chiswick, London - Hybrid

Sponsorship
:
We are unable to offer sponsorship for this role

This role provides senior product leadership across SoEnergy's Operations product area, covering the Measure, Recover and Assist & Resolve product lines. As a player‑coach, the Senior Product Manager owns and drives a product line of their own while coaching, developing and line managing a small team of Product Managers – ensuring the Operations product portfolio delivers a coherent, high‑quality experience for customers and the business, and that product management capability grows across the wider team.

Reporting to James Piper, Product Lead

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable

• Own the product strategy, roadmap and delivery for one of the Operations product lines (Measure, Recover or Assist & Resolve) end to end, from discovery through to release and post‑launch iteration.
• Define and track success metrics for the product line, using customer and operational data to prioritise the roadmap.
• Represent the product line to senior stakeholders, articulating trade‑offs and securing buy‑in for direction.

• Line manage 2‑3 Product Managers across the Operations product lines, setting clear expectations, objectives and personal development plans.
• Coach Product Managers on product discovery, prioritisation, stakeholder management and delivery practice, raising the standard of product management across the team.
• Recruit, onboard and backfill Product Manager roles across the Operations product lines to keep the team resourced against demand.
• Run regular 1:1s, goal‑setting and performance reviews, identifying development opportunities and career pathways for each Product Manager.

• Work with the Product Lead to shape the strategy and direction of travel for the Operations product area, ensuring Measure, Recover and Assist & Resolve work together coherently.
• Deputise for the Product Lead where required, building the readiness to step into that role if needed.
• Build strong working relationships with the Operations Director, Marketing Director and relevant Heads of Operations functions, ensuring product plans align with wider business priorities.
• Identify and close gaps in the product team's structure and capability, adjusting resourcing as priorities evolve.
• Provide additional senior oversight and support for Automation, a temporary product line currently under review for the remainder of the year and expected to be absorbed elsewhere thereafter, working alongside its existing Product Manager.

• A minimum of four years' product management experience, with a strong track record of owning a product line end to end.
• Experience managing or coaching other Product Managers.
• Experience gained within an operations‑focused environment (e.g. service operations, billing operations, back‑office or customer operations).
• Ability to balance hands‑on product ownership with people leadership (a genuine player‑coach).
• Strong stakeholder management skills, comfortable working with senior leaders at Director level.
• Track record of setting goals, running performance reviews and supporting career development for direct reports.

• Experience with in the energy or utilities sector.
• Experience recruiting and building out a product team.
• Familiarity with Agile / Lean product delivery practices.

Research shows that some underrepresented people are less likely to apply for a role unless they are 100% qualified. We believe your experience, skills, and passion will set you apart. We encourage you to apply and tell us about your journey, even…