Senior Product Analyst

Job Title

Senior Product Analyst

We are hiring our first Senior Product Analyst for the Decision Platform team. This is an important role for us. We need someone highly independent, commercially aware, and hands‑on: a product analyst who can turn complex data across multiple products into clear insight, sharp recommendations, and better product decisions.

This role is focused on Decision Platform, our B2B enterprise software suite for insurers. It spans multiple products and regions, so success will depend on strong analytical judgement, comfort with ambiguity, and the ability to influence without waiting for perfect direction.

As Senior Product Analyst, you will lead product analytics and strategic insight across the Decision Platform product suite, helping us understand product performance, business performance, customer health, and market opportunities. You will identify what we should measure, build the evidence base for product decisions, uncover opportunities for improvement, and proactively recommend actions that improve customer value, product performance, and commercial outcomes.

This is not a reporting‑only role. We are looking for someone who can independently find the most important questions, structure analysis, connect product usage to outcomes, and help shape roadmap, proposition, and go‑to‑market decisions across Decision Platform products.

You will work closely with Product Managers, Product Design, Engineering, Data, SMEs, and commercial stakeholders. You will also help us mature our product analytics capability as the first analyst in this area, establishing good practice, robust metrics, and scalable ways of working.

• Decision Platform has clear product, customer, operational, and commercial metrics that inform decision‑making.
• Product teams consistently use data and insight to prioritise roadmaps, evaluate outcomes, and improve customer value.
• Leadership has visibility of Decision Platform performance through effective dashboards, scorecards, and strategic reporting.
• Customer opportunities, adoption risks, and market trends are proactively identified and translated into recommendations and action.
• Product analytics practices, instrumentation, and reporting capabilities mature and scale alongside the product portfolio.

• Own product analytics across Decision Platform products by defining meaningful product, customer, operational, and commercial metrics across Rules Engine, Decision Studio, AI Engine, and cross‑product workflows.
• Proactively identify opportunities by analysing product data and user journeys, delivering actionable recommendations that influence roadmap, proposition, UX, engagement, retention, and performance.
• Partner with Product Managers and Product Designers to shape discovery, define success measures, evaluate experiments, and assess feature impact.
• Work with Engineering and Data teams to improve instrumentation, data quality, event capture, and access to the right product and customer data.
• Segment customers, users, and behaviours to understand differences by region, insurer, proposition, workflow, maturity, and product adoption pattern.
• Develop and maintain dashboards and reporting for product teams, leadership, and business stakeholders, linking strategic objectives and OKRs to product, customer, operational, and commercial performance.
• Support product strategy and business cases with evidence‑based analysis, including opportunity sizing, trend analysis, adoption analysis, and outcome modelling.
• Help assess analytics, insight‑generation, and recommendation opportunities within the product, including how these capabilities could create customer value.
• Communicate clearly with stakeholders, turning complex analysis into simple, persuasive narratives and practical next steps.
• Create customer and market intelligence views by combining product analytics, customer feedback, discovery insights, commercial context, product marketing research, and market intelligence to identify opportunities, risks, and strategic priorities.
• Monitor competitor, industry, and market trends to provide context for product performance,…