Project Manager, Change Management, Operations Management

London (hybrid – 2 days per week in the office) · £38,000–£45,000 per annum
· Full‑time, permanent

Formation Tech is a fast‑growing technology company delivering Managed Services, Cybersecurity, Networks, and Voice solutions to ambitious mid‑market businesses. We exist to make our customers' lives easier through technology, helping organisations connect, collaborate, and stay secure in a hybrid world. We're people‑first: we believe technology transforms operations, but people make the real difference.

We're looking for a hands‑on Project Manager to take end‑to‑end ownership of our customer and internal projects from sales handover, through delivery, to service‑desk transition. You'll run scope, timeline, budget, risk and the customer relationship, working closely with our technical teams and with a high level of autonomy.

This role would suit a Project Manager or Junior Project Manager ready to take real ownership of delivery, work directly with customers, and grow with regular exposure to senior leadership.

Delivery & governance

• Lead end‑to‑end delivery of customer and internal projects, from sales handover through to service‑desk transition
• Define, control and deliver against agreed scope, timeline, budget and quality
• Lead clean handovers into the service desk, ensuring continuity and clarity

Customers & stakeholders

• Act as the primary point of contact for customers throughout the project
• Communicate clearly and confidently at all levels, including regular updates and risk communication
• Manage customer‑side delays and drive projects to timely closure
• Own risk, issue and dependency management, escalating early where needed
• Manage scope and change through formal change control
• Balance commercial impact across time, cost, goodwill and customer experience
• Own project financials (P&L, WIP and billing readiness) so projects close and invoice cleanly

Operations

• Support contract lifecycle management - capturing project contract terms and licensing details accurately
• Support day to day operations tasks
• Act as a key user and improvement contributor for our delivery systems

• Confidence managing senior stakeholders and holding the line on scope and change
• Strong organisation, communication and commercial awareness
• Understanding of project governance and reporting
• PRINCE2 or equivalent is a bonus, not essential

• Salary range: 38000 - 45000 p/a
• 25 days holiday (plus bank holidays, rising with service)
• Contributory pension
• Employee Assistance Programme (Wellbeing)
• Maternity/Paternity leave
• £1,000 bonus recruitment referral scheme
• Supportive, collaborative team with accessible leadership.

If you want a role where your impact is visible, your voice is heard, and your development is taken seriously, we'd love to hear from you.