Process Analyst - FTC

Process Analyst – 12 month FTCAbout the team

The Business Process Management (BPM) team provides the framework, standards, tooling and governance that underpin process management across Pacific Life Re. Working as an internal consultancy, we partner with stakeholders across the business to analyse, design and improve processes, helping teams work more effectively while supporting operational excellence, regulatory compliance and strategic objectives. Working across functions, regions and transformation programmes, BPM plays a key role in ensuring our processes are efficient, scalable and fit for the future.

As a Process Analyst within the BPM team, you will work with stakeholders across the business to understand, document and improve processes. You'll play a key role in supporting transformation initiatives by facilitating workshops, analysing current ways of working, identifying improvement opportunities, and helping design efficient future‑state processes. You will also contribute to the development of process standards, governance and documentation that help create consistency across the organisation.

• Document and analyse current‑state business processes using BPMN standards.
• Facilitate workshops to gather information, validate process understanding and identify improvement opportunities.
• Engage with stakeholders across Finance and the wider business to understand challenges, requirements and process objectives.
• Develop future‑state process designs that improve efficiency, controls and user experience.
• Produce high‑quality process documentation, including process maps, procedures and supporting materials.
• Maintain process artefacts within the organisation's process repository and ensure documentation remains accurate and up to date.
• Support process governance activities, standards and continuous improvement initiatives.
• Support transformation and process improvement initiatives from discovery through implementation.
• Work independently to manage priorities, deliverables and stakeholder expectations.

• Experience in process analysis, process mapping or business process improvement roles.
• Experience working with Finance processes, such as Financial Reporting, Financial Planning, Management Reporting, Treasury, Accounting or related disciplines.
• Strong BPMN process modelling skills.
• Experience using Visio or similar process‑mapping tools.
• Demonstrated experience facilitating workshops and engaging stakeholders at multiple levels.
• Strong analytical, communication and stakeholder management skills.
• Proficiency in Microsoft Excel, Word and PowerPoint.
• Ability to work independently and manage multiple priorities.

• Experience with in financial services, insurance or reinsurance organisations.
• Experience using Adonis or other enterprise process‑management platforms.
• Experience analysing operational or process performance data to identify improvement opportunities.
• Experience working within governance, risk, controls or regulatory change environments.
• Relevant professional qualifications in Business Analysis, Process Management, Lean or Six Sigma.

• Leave: 25 days of annual leave with option to buy/sell more days.
• Adoption and fertility leave.
• Generous enhanced parental leave.
• Healthcare:
  Comprehensive private insurance coverage for employee and dependents.
• Group Life Insurance coverage of 9x basic annual salary.
• Group Income Protection up to 75% of basic annual salary.
• Optical benefits.
• Savings & Retirement: 15% combined employee/employer contributions.
• Wellness:
  Subsidised gym membership.
• Access to Employee Assistance Program.
• Cycle to Work and Electric Car Salary Sacrifice Scheme.
• Time off for volunteering.
• Charitable matching of employee donations.

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.