CRM Operations Specialist - FTC

CRM Operations Specialist Curious about what’s next?

So are we. Join Compare the Market and help to make financial decision making a breeze for millions.

At Compare the Market, we’re a purpose-driven business powered by tech and AI. We’re building high-performing, results-driven teams with the skills, mindset, and ambition to deliver outcomes ry role here plays a part in driving our mission forward, and we create an environment where you can bring your authentic self, grow a truly characterful career, and see the direct impact of your work on the lives of our customers.

We’ve carved a meerkat-shaped niche and we’re looking for ambitious, curious thinkers who thrive in a fast-moving, high-impact environment. If you love accountability, embrace challenge, and want to make a real difference, you’ll fit right in.

Function: CRM / Marketing
Location: London / Peterborough

• Create and manage highly targeted customer audiences for CRM campaigns, using data and customer insights to deliver personalised communications across email, push notifications, in-app messaging, on-site experiences, and performance marketing channels.
• Build, execute and optimise both automated and one-off CRM campaigns, supporting the development of engaging campaign content that aligns with customer needs and business objectives.
• Utilise tools such as Braze, Movable Ink and HTML to deliver best-in-class CRM campaigns, ensuring accuracy, efficiency and a seamless customer experience.
• Collaborate with cross-functional teams to deliver consistent, customer-focused campaigns across multiple channels while continuously identifying opportunities to improve CRM operations and campaign performance.
• Ensure all CRM activities comply with FCA, GDPR and internal governance requirements, maintaining the highest standards of customer data protection and regulatory compliance.

You’ll have experience delivering CRM campaigns with a strong focus on audience creation, segmentation and personalised customer communications. You’ll be confident using CRM platforms such as Braze and Movable Ink, with working knowledge of email HTML and SQL to support campaign execution and audience management. You’ll bring strong analytical skills, the ability to manage multiple priorities in a fast-paced environment, and excellent communication skills to build effective relationships with stakeholders across the business.

A passion for continuous improvement and delivering exceptional customer experiences will help you thrive in this role.

We’re a business built for pace and performance. Here, you’ll be encouraged to think differently, act boldly, and deliver brilliantly in a culture that values results and rewards progress.

We believe diverse teams make better decisions, and we’re committed to creating an inclusive workplace where everyone feels empowered to grow, contribute, and thrive.

If you’re ready to stretch yourself, raise the bar, and grow with a team that’s serious about performance, innovation, and purpose, we’d love to hear from you.