Lead-to-Cash Deployment Architect - Buyer ; FTC

Lead-to-Cash Deployment Architect - Buyer Experience (24-month FTC)

• Full-time

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.

We are home to over 14,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies. We’re thrilled to be named one of Britain's Most Admired Companies, a recognition highlighting the trust we’ve earned, the confidence we inspire in our investors, and our commitment to delivering long-term value and impact.

In Global Support, we provide expert guidance and hands‑on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

We’re based in our 5 Howick Place office.

As Deployment Architect for the Buyer Experience(Lead to Cash) Workstream of our One Informa programme, your role is to design a strategy and framework (with supporting artefacts) that enables deployment of the Buying Experience solution to a collection of businesses in a scalable, repeatable way, encompassing readiness assessments, localisation changes, change management, testing and go live activities. This role requires deep technical expertise, strategic thinking, experience with complex transformations, and the ability to balance standardisation with flexibility.

• Ownership of the overall strategy including phasing, sequencing, and deployment models
• Determine the optimal rollout sequence across businesses based on complexity, dependencies, and risk
• Define configuration management strategies to handle business‑specific variations
• Design rollback and contingency strategies for each rollout phase
• Quantify resource demands and timings to inform execution planning
• Formalise an appropriate governance approach and decision‑making processes
• Ensure compliance with organisational policies and regulatory requirements
• Establish testing strategies including UAT, integration, and performance testing
• Continuously review performance and refine framework to improve performance, reliability and quality

This is a rare chance to help steer a multi‑million‑pound transformation at a FTSE 50 company – work of real scale and consequence. The programme is ambitious and high stakes but you’ll be at the centre of a global change effort, balancing a clear central mandate with practical, on‑the‑ground execution across divisions. It’s a platform to step into a large programme‑focused role, navigate risk, shape strategy, and turn decisions into outcomes visible in the business and to customers.

You’ll gain meaningful exposure to senior stakeholders, sales leaders, and operations, with tangible impact on the buyer experience and Lead‑to‑Cash, grounded in the cyclical and physical realities of the events business. You’ll build credibility by setting clear direction, enabling teams, anticipating issues early, and maintaining healthy, constructive tension to keep momentum.

You’ll also be well supported – with strong sponsorship, a collaborative peer network, and room to grow. Expect to define the strategy, refine a global business readiness playbook, deepen your change leadership, and deliver achievements that accelerate your career.

• Extensive Business Readiness experience, defining strategy centrally while directing divisional   teams to execute locally
• Experience in multinational organisations, navigating global scale and fragmented structures effectively
• Appreciation of the events business model, including cyclical rhythms and physical on‑site operations
• Deep commercial empathy for sales teams, understanding income‑at‑risk dynamics and event‑led customer engagement
• Background in or close partnership with B2B sales to reduce buying…