Product Operations Generalist Equity at fast-growing fintech startup

Job Title

Product Operations Generalist

£40k-£60k + Equity

Fast-growing fintech startup

Join a fast-growing fintech startup as a Product Operations Generalist, blending product management, operations, and customer delivery. You will start by providing high-touch financial concierge services directly to customers before building the systems, tools, and AI-driven playbooks to scale the experience. This is a high-agency role for ambitious problem solvers.

London, UK

• Join a high-growth environment that recently scaled from $3M to $10M ARR in just ten weeks.
• Backed by highly successful fintech angels and veteran founders from top-tier global technology companies.
• Massive learning potential with the opportunity to shape a transformative financial service from the ground up.

• Act as a financial concierge, delivering personalized solutions to help customers optimize their personal finances and savings.
• Design and implement the systems, playbooks, and internal tools required to scale service capacity by 4x.
• Leverage advanced AI tools like Claude and GPT to automate manual workflows and improve operational efficiency.

• High-agency problem solver who thrives in ambiguous, fast-paced startup environments and takes ownership end-to-end.
• Exceptional communicator with deep customer empathy and the ability to build trust quickly with clients.
• Tech-savvy generalist comfortable with AI-assisted development and building first-principles solutions to complex, messy problems.