Business Analyst – Grade D

• Producing high quality requirements and other BA deliverables to support changes through their delivery lifecycle.
• Working closely with the business to understand their needs and business problems so that you can elicit, analyse, define and communicate requirements for changes to our systems that support our strategy, objectives and regulations.
• Managing changes that could range from large scale IT solutions to customer journey changes, to regulatory gap analysis and policy changes.
• Demonstrating the end-to-end journey, impacts, benefits and risks in their solutions and proposals.

• Great stakeholder management skills – liaising and building relationships, as well as managing stakeholders
• An excellent communicator – able to communicate effectively and confidently with stakeholders both throughout TSB and externally e.g. third party suppliers
• Strong problem-solving skills and ability to think creatively about alternative solutions/options
• Strong attention to detail and methodical in approach
• Data driven in your approach to supporting and informing solutions and stakeholders
• Experience of working in a demanding environment with critical deadlines and balancing a mix of priorities
• Experience of working on digital projects (desirable)
• Experience of Agile methodologies and / or utilising Agile tooling such as Jira and Confluence (desirable)
• Professional Business Analysis qualifications (desirable)

Demonstrates expertise in stakeholder management and effective communication to elicit and analyze business requirements. Proficient in managing changes across IT solutions and customer journeys while adhering to regulatory standards.

• Stakeholder Management
• Business Analysis
• Agile Methodologies
• Problem-Solving
• Attention to Detail

• Requirements Analysis
• Change Management
• Regulatory Gap Analysis
• Digital Project Experience
• Data-Driven Decision Making

• Effective Communication
• Creative Thinking
• Relationship Building
• Methodical Approach
• Ability to Balance Priorities

• Professional Business Analysis Qualifications

• Delivery Lifecycle
• Customer Journey Changes
• IT Solutions
• Policy Changes
• Stakeholder Engagement

• Jira
• Confluence