Lead Customer Journey Manager (FX E-Trading team

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Job Share;
Hybrid Working

JOB TITLE:

Lead Customer Journey Manager, FX E-Trading

SALARY:
Competitive, will be discussed at interview stage

LOCATION:

London

HOURS:

Full time

WORKING PATTERN:
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

This is a senior individual contributor role for someone with deep experience of FX electronic trading, trading platforms and data-driven product optimisation. You'll work at the intersection of Sales, Trading, Product and Engineering, helping shape the future of our electronic FX proposition.

Bringing strong knowledge of FX trading workflows, electronic trading platforms and client needs, you'll find opportunities to improve customer journeys, enhance platform performance and deliver commercial value.

While this is a senior role, success will come from a willingness to stay close to the detail. We're looking for someone who enjoys investigating issues, analysing data, understanding platform behaviour and working directly with product and engineering teams to deliver meaningful improvements.

The Lead Customer Journey Manager plays a key role in product development, supporting the Product Owner and wider team in understanding, measuring and continuously improving customer journeys across our FX E-Trading platform.

• Develop a deep understanding of end-to-end FX e-trading customer journeys, from client interaction through to execution and post-trade activity.
• Use customer insight, trading data and market knowledge to find opportunities to improve client experience, platform performance and business outcomes.
• Partner with Product Owners, Engineers, Sales and Trading teams to prioritise and deliver enhancements across the eFX platform.
• Analyse trading workflows, execution data and platform behaviour to find opportunities for optimisation and growth.
• Contribute directly to solution design, operational improvement and platform evolution through hands‑on investigation and problem solving.
• Build and maintain customer journey maps, process models and supporting documentation across complex trading workflows.
• Build alignment across front‑office, technology and control functions to deliver customer‑focused outcomes.

• Significant experience working within FX electronic trading environments, with exposure to platforms such as Smart Trade, Barracuda, Murex or similar technologies.
• Strong understanding of FX products and derivatives, including pricing, execution and trade lifecycle management.
• Strong SQL querying and data analysis skills, with the ability to investigate trading activity, diagnose issues and generate insights from large datasets.
• Comfortable working hands‑on with trading workflows, platform configuration, product detail and data analysis.
• Experience working in a front‑office Markets environment alongside Sales, Trading, Product or Algorithmic Trading teams.
• Experience partnering closely with engineering teams to define, deliver and improve technology‑led solutions.
• Strong understanding of risk, controls and conduct requirements within a regulated financial services environment.

• Experience configuring or supporting electronic trading platforms and workflows.
• Knowledge of external trading venues and electronic execution ecosystems.
• Experience using analytics, visualisation or AI tools to support decision‑making.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Let us know what you need.