Manager, Billing - Fixed Term Contract

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, Open Table, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at Open Table has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

At Open Table, a part of Booking Holdings, Inc., we are seeking a highly organized and detail-focused Billing Operations Manager to oversee our global billing processes for over 60,000 restaurant partners. In this pivotal role, you will build scalable and accurate billing operations, solve complex financial challenges, and drive continuous improvement across our systems. You will lead a global team, spearhead the adoption of AI tools to automate workflows, and ensure strict adherence to SOX compliance and internal controls.

By partnering cross-functionally and acting as a subject matter expert, you will play a crucial role in shaping the future of Open Table's billing operations and driving long-term strategic success.

This is a hybrid role; working from our London office twice a week. This position is also a fixed term contract, until October 2027.

• End-to-End Billing & Month-End Close:
  Own the global end-to-end billing operations process, ensuring accurate and complete invoicing, and managing month-end deliverables including accruals, reconciliations, and reporting inputs.
• Global Team Leadership:
  Coach, manage, and recruit global team members, guiding career development and fostering an inclusive culture while monitoring critical service levels.
• Cross-Functional Partnership & Hands-On Support:
  Act as the primary escalation point for complex billing disputes and provide hands-on support for high-profile or urgent billing activity during peak periods while partnering extensively with Commercial, Finance, Accounting, Engineering, and Risk & Compliance teams to resolve issues
• Process Improvement & AI Integration:
  Drive automation, simplification, and process redesign initiatives, explicitly identifying AI opportunities and seamlessly integrating them to increase operational scalability and re-allocate team capacity toward complex, high-impact billing projects.
• Compliance & Audit Management:
  Ensure stringent compliance with internal controls, SOX requirements, and data privacy policies, acting as a steward of financial data across standard and AI-enabled workflows and supporting audits and walkthroughs by preparing documentation, explaining processes, and ensuring timely completion of requests
• Data Analysis & KPI Reporting:
  Analyze billing data, operational trends, and variances to identify risks; continuously publish KPI reports and strategic management updates for leadership.
• Policy Management & Documentation:
  Maintain, improve, and enforce billing policies, procedures, and comprehensive documentation to support consistent accuracy and global scale.
• Risk Mitigation & Issue Resolution:
  Use sound judgment to proactively identify and escalating risks early, effectively minimizing impacts on close timelines, customer experience, and financial integrity.
• Global Operations Strategy:
  Operate effectively across a complex global environment, coordinating strategic resource distribution and workflow across multiple time zones and regions.

• 5+ years of relevant experience in billing operations, overseeing complex, high-volume processes with an emphasis on accuracy and control.
• Proven track record of managing adherence to internal controls, SOX requirements, and compliance standards within a financial environment.
• Experience coaching, managing, and developing a high-performing team while fostering a collaborative and inclusive culture.
• Strong analytical skills with the ability to confidently leverage data, KPIs, and…