Community Engagement Co-ordinator

Introduction

There’s no place like Heathrow when it comes to the scale of our ambitions. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Our Communications, Communities and Carbon function brings together engagement, communications and sustainability leadership. This is about more than protecting and enhancing our reputation.

Focusing on the experiences of our passengers, colleagues and partners, we ensure that as Heathrow thrives, so too will our people, our communities, our country and our world.

Our sustainability strategy, Heathrow 2.0, is central to everything we do. We are committed to sustainable aviation, as Heathrow works to deliver net zero and build a better place to live and work. We work with industry leading experts to deliver on our ambitions, meeting the growing international demand for flight in a way that creates a positive impact far beyond our airport.

Join Heathrow’s Communities and Residential Property team, a team dedicated to building trust and fostering positive relationships with the communities surrounding the airport.

As a Community Engagement Coordinator, you will play a vital role in supporting engagement strategies that address key operational impacts and community concerns, helping to protect and enhance Heathrow’s reputation as a responsible neighbor.

In this role, you will work closely with Community Engagement Manager to deliver tailored engagement activities, ensuring that local voices are heard and reflected in Heathrow’s decision making. You will be at the heart of the issues that matter most to our communities, capturing feedback, supporting events, and maintaining clear communication channels. Your work will directly influence how Heathrow responds to community needs and supports its strategic expansion plans.

• Build strong understanding of local communities, ensuring their needs and feedback inform engagement and decision-making.
• Support the planning and execution of community events, including logistics, speaker coordination, and on-the-day engagement.
• Manage and respond to community inquiries through the Community Relations Helpdesk, ensuring timely and accurate information is provided.
• Capture, record, and share stakeholder feedback with internal teams to inform business decisions and improve community relations.
• Assist in producing clear, accessible communication materials across digital and traditional channels to keep communities informed.
• Prepare reports and updates on community engagement activities and emerging issues for senior leadership review.

• Strong interpersonal and communication skills, with confidence in engaging diverse community groups face-to-face and online.
• Excellent organisational skills and attention to detail, with the ability to manage multiple priorities effectively.
• Proven ability to write clearly and inclusively for a range of audiences.
• Ability to work flexibly, including occasional evenings or weekends for community events.
• Collaborative mindset and ability to work effectively within a team environment.

• Experience in community engagement or stakeholder relations within a large organisation.
• Experience in coordinating events or community activities.
• Knowledge of digital and social media tools for community communication and engagement.
• Understanding of local community issues and sensitivities related to large infrastructure projects.

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome…