Communications & Culture Specialist

Join Zepz:
Breaking Down Borders, Together

At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech. Zepz is the power behind World Remit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad.

We're not just moving money; we're building a world that truly recognizes and supports global connections.

Who You'll Be Joining We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like our own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.

• Integrity:
  We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
• Outcomes:
  We work for our customers. Their success and prosperity are the results we focus on delivering.
• Velocity:
  We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.

We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance. While we have all the tools to work remotely, we value the purpose and benefits of in-person connections so we expect our teams to come to the office on a regular basis, and therefore be within a comfortable commutable distance from our London office.

Alongside a great office environment, think unlimited annual leave, great healthcare benefits, and employee discounts.

• Unlimited annual leave
• Great healthcare benefits
• Employee discounts

We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel.

The Communications and Culture Specialist is a dynamic role dedicated to strengthening our internal and external connections. You will manage daily communication channels and facilitate company-wide sessions while helping to drive our external social media presence and brand reputation. Additionally, you will lead impactful culture-building initiatives and projects that embed the Zepz culture across our global organisation.

• Manage day-to-day internal communication channels, ensuring clear, strategically timed messaging and easy access to session recordings and updates.
• Prepare and facilitate key communication formats, including All Hands and AMA sessions, ensuring the business remains aligned with the planning cadence.
• Oversee the 'Customer Experience Corner' end-to-end, collaborating with Customer Care to drive impactful weekly content.
• Propose and implement innovative ideas to embed the communication strategy, increasing global engagement and business understanding.
• Ensure colleagues are well informed about regional 'connect' events and that we maximise opportunities for content discussed to be shared across the organisation. (Connects are our in-person moments when regional teams get together for a week of learning, planning and connecting)
• Drive culture-building projects that strengthen in-person connections. Support on quarterly culture objectives through cross-functional collaboration with the People team and wider business.
• Lead high-impact engagement initiatives linked to our mission, such as the International Day of Family Remittances.

• Manage Linked In social media feeds for the three core brands:
  Zepz, Sendwave, and World Remit.
• Produce compelling, frequent content that…