Senior Engineering Program Manager, Customer Engagement - Apple Service

Summary

The Apple Services Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a massive scale, meeting Apple’s high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries.

Drive and ship large cross-functional customer engagement focused projects and features. Lead all aspects across multiple concurrent projects including scope, risk, timelines and resource allocation. Take a role in improving how features are built and executed in the Apple Services organization. Own overall cross-functional schedules, including Apple Services Product development, other Apple groups (client teams, device teams, other business teams), and backend reporting systems.

Collaborate with Product, Design, Engineering, QA, Legal, Finance, Privacy, Anti-Fraud, Business Operations and other organizations both inside and outside of Apple to develop and improve Apple Services suite of features.

• Experience in leading software development projects with a proven track record in the successful delivery of customer engagement focused initiatives
• Naturally accountable and responsible with a clear track record of making a difference in the projects you drive
• Self-starting, self-motivated, focused, and self-sufficient

• Extraordinary communication and presentation skills (written and verbal) to all levels of an organization
• Strong facilitation skills (requirements sessions, design meetings, progress and status meetings)
• Experience working within a globally distributed team
• Strong technical proficiency
• Using AI agents fluently in your day-to-day development workflow.
• BS/BA Degree and/or MBA preferred

At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations.

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