Product Manager - Workflow & Case Management

Product Manager - Workflow & Case Management
9 Month Contract

Location:

Remote - UK
Rate: £650 - £700 per day (INSIDE IR35)

Key skills:
Product Management, Workflow Systems, Case Management, Legacy Software, Customer Escalations, Agile Delivery, Product Roadmaps

We are recruiting an experienced Product Manager to take ownership of an established workflow and case management product used by a broad customer base.

This is a hands-on role working with a mature product that has been in operation for many years. The successful candidate will need experience managing ageing or legacy software products, balancing competing demands and making clear, pragmatic decisions about what should be prioritised.

You will work closely with engineering, customer success, commercial, design and marketing teams to resolve customer issues, shape the product roadmap and ensure that development effort is focused on the areas of greatest value.

The Role

As Product Manager, you will:

• Develop a detailed understanding of customer needs, recurring issues and product pain points
• Define and maintain a roadmap that addresses the root causes behind customer escalations
• Take ownership of customer escalations and drive issues through to resolution
• Prioritise competing requirements across an established and complex product
• Work cl...