Commercial Operations Portfolio Manager

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers.

• Portfolio tracking and transparency – maintain an accurate, current view of program scope, status, and health across the assigned Commercial Operations portfolio.

• Delivery support and coordination – keep programs moving by tracking milestones, dependencies, and risks, and driving timely follow-up.

• Performance reporting – operate scorecards and KPIs and produce clear, insight-driven readouts for leadership.

• AI-enabled portfolio operations – use AI and automation in day-to-day work to reduce manual effort, improve data quality, and speed up reporting.

• Maintain the Commercial Operations portfolio view: keep portfolio structure, categories, and program records accurate and current, ensuring every program has clear objectives, KPIs, and status.

• Support portfolio governance forums: prepare materials and data for monthly and quarterly Portfolio & Performance reviews, and capture and track resulting actions and decisions.

• Support intake and reprioritisation: help assess new requests and changes to existing programs, and keep the portfolio backlog and priorities up to date.

• Align to TPA strategy: ensure programs and milestones are mapped to TPA priorities, Tiered initiatives, and company-level scorecards.

• Track portfolio health: monitor RAG status, timelines, scope, and benefits across assigned programs; flag issues early and follow up to resolution.

• Apply program lifecycle standards: ensure programs follow portfolio-wide standards for charters, stage gates, launch criteria, BAU transition, and closure.

• Support Phase Gate Reviews: coordinate program kick-off and stage-gate reviews, ensuring readiness, clear success metrics, and documented outcomes.

• Track cross-team dependencies: maintain visibility of cross-LOB and cross-function dependencies, and keep the portfolio backlog and priorities up to date.

• Maintain clear, quantifiable KPIs and financial outcomes (NBV, MC, cost, partner satisfaction, time-to-value) for programs in the portfolio.

• Support the director to run the monthly and quarterly portfolio review rhythm: coordinate data updates, validate commentary, and produce concise, insight-driven readouts for LT.

• Translate performance data into simple narratives and options for leadership (where we are, what’s driving it, what needs to change).

• Drive the use of AI in day-to-day execution of portfolio reporting and operations, for example:

  • AI-assisted status report generation and quality control (outcome-driven, exec-ready updates).

  • AI-powered portfolio dashboards and summarisation (automatic roll-ups by theme, LOB, tier, health, risk).

  • AI agents that validate data quality, flag inconsistencies, and suggest improvements.

• Partner with internal teams to test and adopt portfolio-specific agents

• Track the impact of AI on portfolio operations (time saved, error reduction, coverage, speed to insight) and share learnings.

• Act as a reliable point of coordination for program teams and the Director on portfolio status, priorities, and actions.

• Connect teams and programs: keep Field Ops, Connectivity, Partner…