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Business Continuity Change Management

Operational Resilience Consultant

Job in Greater London, London, Greater London, W1B, England, UK
Listing for: EXL
Full Time position
Listed on 2026-08-09
Job specializations:
  • Business
    Business Continuity, Change Management
  • IT/Tech
    Business Continuity, Change Management
Salary/Wage Range or Industry Benchmark: 90000 - 130000 GBP Yearly GBP 90000.00 130000.00 YEAR
Job Description & How to Apply Below
Location: Greater London

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ( AI ) company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others.

EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.

We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit  .

Role

Title:

 Operational Resilience Consultant

Location: London, United Kingdom (Flexible hybrid working)

Employment Type: Permanent

Summary of the role

Seeking an experienced Operational Resilience Consultant to support the design, implementation, and enhancement of Operational Resilience programmes for clients across the UK Financial Services sector. The successful candidate will have hands‑on experience delivering FCA/PRA Operational Resilience requirements and will work closely with client stakeholders to establish compliant, sustainable, and practical resilience frameworks.

The role requires expertise in identifying Important Business Services (IBS), defining impact tolerances, mapping end‑to‑end dependencies, facilitating scenario testing, and embedding operational resilience into business processes. The consultant will engage with senior client stakeholders, deliver regulatory change initiatives, and provide strategic and operational guidance across multiple client engagements.

As part of your duties, you will be responsible for:
  • Lead the delivery and implementation of FCA/PRA Operational Resilience programmes across Banking, Insurance, and other Financial Services clients.
  • Facilitate the identification and assessment of Important Business Services (IBS), impact tolerances, critical resources, and end‑to‑end service mapping.
  • Design and implement Operational Resilience frameworks aligned to FCA/PRA SS1/21, industry best practices, and client operating models.
  • Conduct operational resilience maturity assessments and develop remediation roadmaps to address regulatory and operational gaps.
  • Plan and facilitate scenario testing exercises, simulation workshops, and lessons learned reviews to validate resilience capabilities.
  • Support clients in embedding Operational Resilience into governance, risk management, change management, third‑party risk, and business operations.
  • Develop governance frameworks, policies, standards, operating procedures, MI dashboards, and executive reporting for senior leadership and Board‑level committees.
  • Collaborate with business, technology, cyber security, operational risk, business continuity, and third‑party management teams to strengthen enterprise resilience.
  • Support regulatory reviews, internal audits, client assurance activities, and responses to FCA/PRA regulatory requests.
  • Manage BAU Operational Resilience activities, including:
    • Annual reviews of Important Business Services and Impact Tolerances
    • Maintaining service mapping and critical dependency documentation
    • Tracking resilience vulnerabilities, incidents, near misses, and remediation actions
    • Coordinating annual scenario testing and resilience exercise schedules
    • Delivering stakeholder training and awareness sessions
    • Monitoring compliance with Operational Resilience governance requirements
  • Mentor junior consultants and promote Operational Resilience best practices across project teams.
Qualifications and experience we consider to be essential for the role
  • 8–10 years of experience delivering Operational Resilience, Business Continuity, Operational Risk, Enterprise Risk, or related consulting engagements within Financial Services.
  • Strong understanding of insurance value chain and how Operational Resilience is embedded is higly desired.
  • Demonstrable experience implementing FCA/PRA Operational Resilience requirements for UK-regulated firms.
  • Strong understanding of FCA/PRA Operational Resilience regulations, including Important Business Services, Impact Tolerances, Service…
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