Manager, Business Operations, Specialty Travel & Events

About the Role

The Business Operations team solves the Specialty Travel & Events team's most critical, emergent challenges across business, product, and operations. We are looking for a high-impact individual contributor to spearhead initiatives that drive business growth, process optimization, and system stability. You will also own the end-to-end management of critical enterprise tools.

Because Biz Ops operates without direct line-management authority, leadership here is built on relational equity, integrated thinking, and data-backed execution. You will tackle unstructured, ambiguous problems like a creative science experiment—verifying root-cause data, optimizing workflows, and ensuring structural readiness before rolling out core updates.

• Scoping & Scaffolding:
  Lead deep project scoping early to uncover root causes, document risks, and lock down parameters before execution to prevent scope creep.
• Global Program Management:
  Drive multi-phased technical initiatives across international regions, establishing working groups and cross-functional alignment across teams.
• Workflow Optimization & Automation:
  Audit legacy operational processes, map current vs. ideal state workflows, and author clear documentation so systems run smoothly post-launch.
• Data Strategy & Storytelling:
  Query raw business data (via SQL, BI tools, and data warehouses) to diagnose operational bottlenecks, rigorously verify data integrity, and build compelling visual narratives for leadership.
• Cross-Functional Influence:
  Build trusted partnerships across teams, navigating blockages with empathy to drive alignment across competing priorities without direct authority.
• Iterative Systems Innovation:
  Run controlled experiments against baselines to build repeatable execution patterns, maintaining radical transparency around both wins and operational failures.

• Experience:
  
  5+ years in business operations, program management, or technical project management within a fast-paced tech company.
• Analytical & Technical Rigor:
  High data literacy with hands-on experience interrogating data sets, tracking data lineage, and utilizing BI tools or modern data warehouses (e.g., Snowflake, Tableau).
• Biz Ops Mindset: A proactive problem-solver who defaults to clear ownership, definitive timelines, and thorough documentation over passive observation.
• Matrix Diplomat:
  Proven ability to spot cross-functional friction, build cross-team trust, and unblock operational drag.
• Education:
  
  BA/BS degree or equivalent practical experience
• Proven track record of driving change management alongside complex technical implementations would be a bonus.
• Ideally a background in Product Operations or Business Systems in high-growth environments.

Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at

Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.

Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.

We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off,…