Customer Success Executive (£25k-£30k) at Adora Digital Health Limited

Job Title

Customer Success Executive

£25k-£30k

Adora Digital Health Limited is a UK women's health-tech startup transforming peri/menopause and menstrual health support through an AI-powered platform and specialist clinical access. As a Class I medical device with NHS partnerships and 35+ corporate clients, they are pioneering accessible, personalised healthcare for underserved workplace wellbeing needs.

As Customer Success Executive, you will be the operational backbone for Adora Digital Health Limited’s client relationships. Working directly with the CEO, you’ll manage the full customer lifecycle from onboarding to renewal. You will build AI-driven operational systems, coordinate events, and ensure employers and employees maximize the value of this category-defining health platform.

London, UK

• Join a mission-driven team as one of the first commercial hires, working directly alongside Co-Founder and CEO Ann O'Neill.
• Scale a Class I medical device that already serves over 35 companies and NHS partners across the UK.
• Shape a new category in women’s healthcare and workplace benefits, directly impacting lives through innovative AI-powered health journeys.

• Act as the primary point of contact for all customers and partners, managing day-to-day relationships and ensuring best-in-class service.
• Drive the full operational lifecycle including proposal follow-ups, contract progression, client onboarding, and coordinating high-impact webinar events.
• Synthesize customer feedback and ROI data to communicate platform value to clients and inform the product development roadmap.

• Possesses a digital-first mindset with 1-2 years of experience in customer success, account management, or operations (or equivalent entrepreneurial drive).
• Highly organized self-starter who is comfortable building processes from scratch in a fast-paced, early-stage health-tech environment.
• Exceptional communicator with a genuine passion for women’s health and the mission to close the menopause support gap.