Senior Sales Operations Coordinator

Job Title:

Senior Sales Operations Coordinator

Location:

London

As Senior Sales Operations Coordinator you will be responsible for ensuring the efficient day-to-day operation of the sales function by owning key operational processes, maintaining CRM data integrity, supporting commercial governance, and delivering accurate reporting.

Acting as a senior member of the Sales Operations team, the role provides guidance to Sales Operations Coordinators, drives continuous improvement initiatives, and serves as a trusted operational partner to Sales, Finance, Professional Services, and other business stakeholders.

• Act as the senior operational contact for the Sales Operations team
• Coordinate the end-to-end sales administration process from opportunity creation through to order fulfilment
• Ensure all sales opportunities, quotes and commercial documentation comply with internal governance requirements
• Review complex commercial requests before escalation where appropriate
• Support the Head of Sales Operations in developing and implementing operational best practices
• Identify opportunities to simplify and automate operational processes
• Maintain high standards of CRM data quality and governance
• Support user adoption through coaching and guidance
• Produce documentation and user guides for new processes
• Support pipeline reporting and forecasting activities
• Provide ad hoc reporting and analysis for senior stakeholders
• Support pricing, quoting and approval processes
• Coordinate supplier registrations and commercial documentation
• Assist with renewals tracking and commercial administration
• Recommend and implement improvements
  
  Support business change initiatives impacting Sales Operations
• Participate in automation projects involving CRM and reporting
• Assist with onboarding and training new team members

• 3+ years' experience in Sales Operations or Commercial Operations
• Strong CRM administration experience (Dynamics 365 preferred)
• Experience supporting sales teams in a fast-paced commercial environment
• Strong understanding of the end-to-end sales lifecycle
• Experience with Power BI
• Experience with in the information technology sector
• Knowledge of commercial governance processes
• Experience supporting forecasting activities
• Experience mentoring junior team members

• 25 days leave + bank holidays
• Your birthday off
• Enhanced parental leave
• Company Pension
• Private medical
• Cycle to work scheme
• Employee assistance programme
• Endless learning opportunities

Acora One is a trusted UK technology partner dedicated to helping small and medium-sized businesses thrive through reliable, secure, and scalable IT solutions. Backed by the expertise and resources of Acora Group, Acora One delivers comprehensive managed IT services, cybersecurity, cloud solutions, connectivity, telephony, and business continuity support tailored to the needs of growing organisations.

• #1 Be the best you can be
• #2 We do what we say
• #3 Together we win

Interested in becoming an Acoran? Check out the link to our website to read more about us -

Acora Group are an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people based on qualifications, merit, skills, and business need.

We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.

Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!

To be considered for this position, you must have full rights to work in the UK.