Supplier Relationship Executive - Building Repair Network

Job Title:

Supplier Relationship Executive – Building Repair Network

Location:

Leicester, London or Bexhill (all hybrid)
Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4

Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.  

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. Role overview As our Supplier Relationship Executive, you’ll be providing deep industry knowledge and supporting the implementation and ongoing management of the Hastings own building repair network.

There will be a specific focus on successful contractor onboarding and management across UK regions, ensuring the delivery of good quality building repair works, along with great customer outcomes and optimal commercial performance.

Job details – you’ll need to have demonstrable experience in:

Supporting the Building Network Manager with the implementation and operational management of our building repair network

Coordinating and managing contractor onboarding, ongoing assurance requirements and undertaking regular contractor governance (including monthly and quarterly management meetings) – you’ll also be organising, coordinating and attending contractor and industry events where required

Implementing and maintaining a strong contractor management framework for robust oversight of customer outcomes from contractor services

Using contractor, market and system MI to provide deep analysis on operational and commercial performance, identifying key improvement opportunities and delivering these through to fruition

Working closely with the contractor network to build strong relationships and a clear view of individual contractor performance to support the implementation and delivery of improvements

Creating and maintaining clear and straightforward network performance reporting for the team and stakeholders at all levels – liaising with stakeholders to ensure strong feedback loops and communication channels

Essential skills/experience:
Extensive experience with a national building repair network

Strong market knowledge of building repair costs and commercial dynamics within insurance claims

Strong analytical ability with demonstrable experience of working with MI and translating to a variety of different stakeholders – able to tailor communication and approach

Strong relationship building skills with the ability to influence change

The interview process:
Recruiter intro and screening call   1st stage interview with hiring leader (MS Teams) As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For

more information on the DCS, please visit our inclusive business page on our careers website. Regrettably, we are unable to offer sponsorship for this role. Benefits:
In addition to a competitive salary you will also receive… Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4

Cs performance bonus Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and…