Project Support

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Company: TfL, GLA or OPDC

Role :
Project Support

Contract Type: 6 months FTC ( fixed term contract) with possible extension

Band: 2

Salary:
Circa £35,500 depending on skills, knowledge and experience

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

We are looking for a proactive and highly organised Project Support Officer to support the delivery of workforce transformation, system implementation and business change initiatives. Working closely with Project Managers, Subject Matter Experts (SMEs) and key stakeholders, you will play a vital role in coordinating project activities, managing data, supporting testing and implementation, and ensuring business readiness for change.

This is an excellent opportunity for someone with strong project coordination, analytical and stakeholder management skills who enjoys working in a fast-paced environment and contributing to successful project outcomes.

• Support the Project Manager in the planning, coordination and delivery of project activities, ensuring milestones and deadlines are achieved.
• Prepare and cleanse data ahead of transition and implementation activities, including NPL data, SAP positions and reporting structures, ensuring accuracy and readiness for migration.
• Support and coordinate User Acceptance Testing (UAT) activities from the business perspective, ensuring outcomes are captured, defects are tracked, and solutions are implemented
• Provide support for operational processes prior to system, programme or organisational changes to ensure business readiness.
• Develop and maintain project documentation, including action logs, risk registers, issue logs, process maps and status reports.
• Assist in internal communications by producing guidance materials, stakeholder communications, supporting documentation and training plans.
• Contribute to the development and delivery of Communications and Engagement Plans to support successful adoption of change initiatives.
• Monitor compliance with joiner and leaver processes, ensuring data accuracy, completion of pre-employment checks and appropriate system access arrangements, such as One London accounts
• Deliver assigned project actions in line with project plans, proactively identifying and mitigating risks and dependencies.
• Support project governance activities through progress tracking, reporting and the escalation of risks and issues where necessary.
• Work closely with Subject Matter Experts (SMEs), operational teams and stakeholders to support implementation activities and business readiness.
• Coordinate meetings, workshops and stakeholder engagement sessions, ensuring actions are recorded and followed through to completion.
• Analyse and validate data to identify trends, risks, discrepancies and opportunities for process improvement.
• Support implementation and transition activities, ensuring operational impacts are understood and managed effectively.
• Provide input into project reviews, post-implementation evaluations and lessons learned activities to support continuous improvement.
• Build and maintain effective relationships with stakeholders, suppliers and business teams to support successful project outcomes.

• Understanding of project management principles and project life cycles.
• Knowledge of risk, issue, dependency and action management.
• Understanding of business change and implementation activities.
• Knowledge of data management, data quality and reporting principles.
• Understanding of stakeholder engagement and communications planning.
• Knowledge of Non-Permanent Labour (NPL) processes.
• Understanding of SAP HR processes and position management.
• Experience of system implementation and data migration activities.
• Understanding of Agency Worker Regulations and workforce compliance requirements.
• Knowledge of HR, recruitment or workforce management processes.

• Strong organisational and project coordination skills.
• Excellent analytical skills with the ability to review and validate large datasets.
• Strong attention to detail and commitment to data accuracy.
• Effective risk identification and problem-solving capability.
• Excellent written and verbal communication skills.
• Ability to prepare reports, guidance documents and stakeholder communications.
• Strong stakeholder management and relationship-building skills.
• Ability to manage multiple priorities and work to tight deadlines.
• Intermediate to Advanced Microsoft Excel skills, including data analysis and reporting.
• Ability to facilitate UAT activities and coordinate business readiness requirements.

• Experience supporting projects, programmes, transformation or change initiatives.
• Experience maintaining project documentation, plans, action logs, risk registers and reporting tools.
• Experience preparing, cleansing and validating data…