Portfolio Lead - Payments Transformation & Change

Lead transformation. Shape strategy. Deliver lasting impact.

At Cynergy Bank, we're redefining what modern banking looks like by combining the power of technology with the value of human relationships.

We're looking for an experienced Portfolio Lead
- Payments to join our Transformation function and play a pivotal role in delivering some of the Bank's most strategically important payments initiatives. Working directly with the Digital Delivery Director, you'll lead a portfolio of complex payments, business and technology change programmes, helping drive innovation, operational excellence and business growth across the organisation.

This is a highly visible role with significant stakeholder exposure, offering the opportunity to influence major payments transformation initiatives, lead talented delivery teams and shape the future of a growing, award-winning bank.

As Portfolio Lead
- Payments, you'll take ownership of a portfolio of interdependent projects and programmes, ensuring successful delivery from initial concept through to implementation and business adoption.

You'll work closely with Executive and senior stakeholders to shape business cases, prioritise investment decisions, manage programme risks and ensure the successful delivery of strategic outcomes. This role goes beyond delivery management. You'll be a trusted advisor, problem solver and leader who can balance strategic thinking with hands-on execution.

If you're passionate about driving change, leading high-performing teams and delivering measurable business value, we'd love to hear from you.

You'll enjoy our hybrid working model, spending 3 days per week in our Central London office and 2 days working remotely
.

We know the best people want more than just a job.

At Cynergy Bank, you'll have the opportunity to:

• Lead high-profile transformation programmes that directly impact customers, colleagues and business performance.

• Influence strategic decision-making at a senior level.

• Work across both business and technology change initiatives.

• Build, coach and develop talented project and change professionals.

• Play a key role in delivering the Bank's transformation agenda.

• Join a collaborative culture where innovation, empowerment and fresh thinking are encouraged.

• Work within a challenger bank environment where decisions can be made quickly and ideas can become reality.

• Benefit from a flexible and supportive culture, including hybrid working and our Dress for Your Day approach.

• Lead the end-to-end delivery of a portfolio of strategic business and technology change initiatives.

• Shape project concepts, business cases and investment proposals.

• Mobilise programmes and secure the resources required for successful delivery.

• Manage interdependencies across multiple projects and work streams.

• Drive delivery against agreed timelines, budgets, quality standards and business outcomes.

• Provide effective governance, reporting and oversight across the portfolio.

• Proactively identify and manage risks, issues and change requests.

• Build strong relationships with senior stakeholders across the Bank.

• Ensure smooth transition of projects into business-as-usual operations.

• Continuously improve portfolio management, governance and delivery practices.

• Support the development of a high-performing change function and delivery culture.

We're looking for a proven change leader with the experience and credibility to operate at senior stakeholder level within a banking and payments environment.

You'll have:

• Significant experience leading complex business and technology change programmes and portfolios.

• A strong track record of successfully delivering large-scale strategic initiatives.

• Extensive programme and portfolio management experience, including governance, risk management and financial oversight.

• Experience building and leading high-performing project and programme teams.

• Strong commercial awareness and experience managing delivery budgets and business cases.

• Outstanding stakeholder management and influencing skills.

• Professional qualifications such as PRINCE2, MSP, PMI or equivalent.

• Excellent communication, leadership and decision-making skills.

• A proactive, collaborative and results-focused approach.

• Significant experience delivering change and transformation within banking, financial services and payments environments.

In addition, you'll bring extensive experience delivering change within the payments industry, with a strong understanding of payment ecosystems, schemes, industry participants and emerging payment technologies.

You'll have:

• Extensive experience working within the payments industry, leading strategic and complex payment transformation initiatives.

• Proven experience programme managing multiple concurrent payment projects across a diverse payments landscape.

• Strong knowledge of UK and international payment schemes, including Faster Payments (FPS), CHAPS, Bacs, SWIFT and SEPA.

• Experience…