Energy Operations Manager

Contract Type:

Permanent,Full Time, 35 hours per week

Salary:£40,649per annum to £44,825 per annum (London weighted salary) or £36,073 per annum to £40,014 per annum (Regional salary), dependant on experience

Grade: 8

Reporting Office:
London, Stratford or Manchester, Trafford

Persona:

Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Benefits
include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview processes with L&Q for the same or similar role in the previous 12 months.

An exciting opportunity has arisen to join our Energy Team in the role of Energy Operations Manager.

With a rapidly expanding portfolio, growing from 9,000 heat customers to in excess of 30,000 over the next few years this a really exciting time to join L&Q Energy!

Reporting to the Senior Energy Operations Manager, the Energy Operations Manager role is critical to ensuring the safe, reliable, and customer-focused delivery of heating services to residents connected to our communal heating schemes.

As the first point of contact for all operational matters relating to our heating developments, the Energy Operations Manager provides end-to-end oversight of service delivery. This includes managing system failures, overseeing emergency and planned works, and ensuring contractors deliver against performance and compliance standards. The role requires maintaining full visibility of all operational and capital activity and ensuring risks are identified and mitigated at the earliest opportunity.

The postholder leads on all site-related matters, acting as the central coordinating function between contractors and stakeholders. This includes close liaison with Neighbourhood teams, the call centre and wider customer services teams, social media team, communications, and press functions to ensure consistent and accurate messaging. The role is also responsible for managing resident communications, including complex escalations, MP enquiries, and resident meetings.

Communal heating schemes are critical services. Any disruption directly impacts residents’ homes, wellbeing, and satisfaction. Strong operational leadership at is therefore essential to maintain service continuity, regulatory compliance, and reputational protection.

They will ensure compliance of assets in line with Corporate Health and Safety and ensure activities of L&Q Energy meet objectives and key performance indicators to achieve agreed Annual Operational Plan. They will provide regular progress reports on scheme activity and provide analysis of scheme failures and put forward recommendations for improvements. They will be the main point of contact for internal and external customers and stakeholders for communal heating schemes on behalf of L&Q Energy.

The successful candidate will be high performing and ambitious, highly organised with excellent communication skills, great attention to detail and willing to go the extra mile.

Please note there will be a requirement to be part of an on-call rota to cover out of hours.

This role will be required to participate in the standby/call out arrangements which will require you to work outside of your normal working hours including weekends.

To be considered for this role candidates will display the following:

• Excellent influencing skills with a strong focus on delivering excellent customer service
• Experience managing contractors and stakeholders in high-pressure or politically sensitive environments
• Highly organised with excellent communication skills
• Experience in managing multiple ongoing work streams
• Knowledge of communal and…