Graduate Research Executive – Client Services, Customer Experience

Are you driven by data and passionate about insights? We are a leading global market research company, enabling organisations to make smarter, bolder, and faster decisions.

The CX Service Line has an enviable client list, award winning programmes and, as industry recognised leaders, drives change both in Ipsos and the wider CX world. The Client Service team holds the overall relationships with clients across our accounts and includes a combination of Insights, Client Success and CXPS specialists.

• Insights is not just about designing the right surveys but delivering best in class insight and storytelling across both platform and non platform programmes
• Professional Services (CXPS) is about the added value advisory services we can offer clients to truly drive change, both around existing projects and as standalone pieces of work.
• Client Success at Ipsos CX is all about getting the best out of the CX technology platforms for our client programmes

From day one, you’ll work on live client projects across a variety of industry sectors, including Telco, Retail & Fashion, Hotels & Hospitality, Auto, Financial Services.

The Role

You will gain exposure and experience in platform based CX programmes. Working alongside CX experts, you will build the skills, knowledge and confidence to support the team in best practice delivery across the end-to-end project cycle

These are the types of things you can expect to be doing during your day to day:

• Gain experience and knowledge of core CX tools and techniques such as survey design, fieldwork and sampling management, quality control, dashboard design, data analysis, platform features and functionality (note there is a platform services team who build platform elements).
• Contribute to and check relevant project materials e.g. questionnaires, sampling plans, dashboard specifications, closed loop design)
• Take responsibility for some smaller aspects of projects, seeking out opportunities to support the team across work streams
• Start to communicate directly with clients e.g. drafting updates or develop presentation delivery skills,
• Contribute to overall account success by taking part in quarterly reviews, understanding how projects work financially and shadowing others responding to requests
• Connect client needs to products and services within CX and the latest in industry and internal CX thinking

About You

We encourage diversity of thought so we look for candidates who are as diverse as the societies, markets and people we work with. Therefore we are looking for:

• A passion for understanding customer behaviour and a natural curiosity and intrigue for human behaviour
• An analytical and problem-solving mindset, numeracy and attention to detail, with a commitment to accuracy and integrity in every task
• Effective communication and storytelling skills, the ability to derive actionable insights from data and present them in a clear and engaging way for diverse audiences
• Commercial awareness and client-focused mindset, with a genuine passion for understanding client needs and delivering impactful, value-driven solutions
• Proactive, you put yourself forward, embracing collaboration and teamwork, working effectively with others and valuing diverse perspectives to build on colleagues' strengths
• Strong organisational skills and the ability to juggle across multiple projects and client needs, making the right calls on prioritisation
• A focus on self-awareness and a growth mindset. A curiosity and learning agility that fosters exploration of new ideas and openness to understanding changing trends.
• Driven to succeed and make a real impact, with a willingness to reflect, learn, and grow
• An aptitude for leveraging AI tools and techniques to enhance research and insights, in line with Ipsos' standards and policies
• Any past experience working with research data, platforms or approaches is useful but not essential

Along with…

• The unrestricted right to work in the UK.

Why Ipsos

Launch your career with our 12-month global Generation Ipsos Graduate Programme. You will gain the essential skills, values, and in-depth knowledge to excel as a top researcher. Benefitting from extensive, best-in-class training covering…